Skip to main content
Skip table of contents

How to Wipe a Chromebook

Follow these steps to manually wipe a Chromebook.

Older Chromebook Wipe Steps.

  • Dell 3100, Lenovo 100e, HP 11 G5 and below

Scroll down to find the Newer Chromebooks Wipe Steps.

  • HP 14 G6 & G7

Open the Chromebook and press ESC + Refresh + Power at the same time.

Press CTRL + D.

Recovery screen where you press Ctrl and D on keyboard

Press Enter.

Press Enter again.

Wait for the Chromebook to reboot.

OS verification screen
System reboot screen

When the Chromebook reboots you will see the Welcome page. Press Get started.

Welcome to your Chromebook screen

Connect to the Guest network.

Connect to Network Chromebook screen

Accept the Google Terms of Service and click Continue.

Accept and continue Chromebook screen

NOTE: Some may automatically enroll in Enterprise Enrollment.

If Enterprise Enrollment does not happen automatically, click Ctrl + Alt + E.

Sign in with your CISD credentials followed by @conroeisd.net and click Next.

Enterprise Enrollment Chromebook screen

Press Done when you see Enterprise enrollment complete.

Enterprise Enrollment complete screen

Newer Chromebook Wipe Steps

Open the Chromebook and press ESC + Refresh + Power at the same time.

Let’s step you through the recovery process screen will appear

Recovery process Chromebook screen

Use the down arrows to Advanced Options.

Click Enter

Advanced Options:  Click Enter on Enable Developer Mode.

Advanced Options Chromebook screen

You are attempting to enable developer mode.  Click Enter.

Enabled Developer Mode message screen

Confirm returning to secure mode: Use the upward arrow and click Enter on Confirm.

Confirm returning to secure mode screen

When the Chromebook reboots you will see the Welcome page. Press Get started.

Welcome to Chromebook Get Started screen

Connect to the Guest network.

Connect to network Chromebook screen

Accept the Google Terms of Service and click Continue.

Accept and Continue Chromebook screen

NOTE: Some may automatically enroll in Enterprise Enrollment.

If Enterprise Enrollment does not happen automatically, click Ctrl + Alt + E.

Sign in with your CISD credentials followed by @conroeisd.net and click Next.

Enterprise Enrollment screen

Press Done when you see Enterprise enrollment complete.

Enterprise Enrollment complete screen

New Chromebook Setup Steps

Some of the newest Chromebooks may have a slightly different look to the Setup Step Screens.

Here are the Steps with Screenshots for Setting up a Newer Chromebook after it is wiped.

When the Chromebook reboots you will see the Welcome page. Press Get started.

Welcome to Chromebook Get Started screen

Connect to the Guest network.

Connect to network Chromebook screen

You may see a Screen that says Checking for Updates.

If you don’t see this screen you can skip the steps here that talk about the Chromebook updating.

image-20240130-165700.png

If you see the Checking for updates Screen and the Chromebook has an update then you will see this screen letting you know that the Chromebook is updating.

image-20240130-165900.png

NOTE: Some Chromebooks will automatically enroll in Enterprise Enrollment.

If Enterprise Enrollment does not happen automatically, click Ctrl + Alt + E. or you can also just click on the Device Enrollment button on the bottom left side of the screen.

Either method will get you to the Enterprise Enrollment Screen which is where you want to be.

image-20240130-170730.png

Sign in with your CISD credentials followed by @conroeisd.net and click Next.

image-20240130-170759.png

Complete the Sign in using your CISD password and click Enroll Enterprise Device.

image-20240130-171102.png

Click Done when you see Enterprise enrollment complete.

image-20240130-171131.png

The Chromebook should now be on the normal Chromebook Sign in Screen.

If the Chromebook Enrolled successfully you will see text on the screen that says “Chromebook managed by conroeisd.net.”

If you see anything other than Chromebook managed by conroeisd.net then the Chromebook failed to enroll and will need to be wiped and set back up again.

image-20240130-171607.png

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.