How to Wipe a Chromebook

This guide explains how to manually wipe (factory reset) a Chromebook. This process is often used to resolve persistent software issues or to clear user data from a device.

Which method should I use? The process differs depending on your specific Chromebook model. Please check the model name on the bottom of your device before proceeding.

Warning: This process will permanently delete all local data on the Chromebook, including the Downloads folder. Ensure important files are backed up to Google Drive before proceeding.

Method 1: Newer Models

Applicable Models: HP 14 G6, HP 14 G7, HP 14 G11 Fortis

Phase 1: The Wipe Process

Open the Chromebook (turn it on if it is off).
Press ESC + Refresh (circular arrow) + Power simultaneously.

At the recovery screen, use the Down Arrow to select Advanced Options and press Enter.

Select Enable Developer Mode and press Enter. Select Enter again to confirm developer mode.

Confirm returning to secure mode by using the Up Arrow and pressing Enter.

Wait for the Chromebook to reboot.

Post-Reboot Steps

Some devices may automatically enroll in Enterprise Enrollment.

If enrollment does not start automatically, press Ctrl + Alt + E.
Sign in with your CISD credentials (@conroeisd.net) and click Next.
Complete the sign-in with your CISD password and click Enroll Enterprise Device.
Press Done when you see Enterprise enrollment complete.

For step-by-step instructions to set up a newer Chromebook after wiping, see How to Set Up a Chromebook.

Method 2: Older Models

Applicable Models: Dell 3100, Lenovo 100e, HP 11 G5 and below

Open the Chromebook.

Press ESC + Refresh (circular arrow) + Power simultaneously.

At the recovery screen, press CTRL + D.

Press Enter, then press Enter again.
Wait for the Chromebook to reboot.

Post-Reboot Steps

Some devices may automatically enroll in Enterprise Enrollment.

If enrollment does not start automatically, press Ctrl + Alt + E.
Sign in with your CISD credentials (@conroeisd.net) and click Next.
Press Done when you see Enterprise enrollment complete.

For step-by-step instructions to set up an older Chromebook after wiping, see How to Set Up a Chromebook

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