Parent Portal Common Error Messages
Conroe ISD programs must use Chrome or Edge as the internet browser, do not use Safari.
No Longer Called PAC (Parent Access Center). Old PAC now inside Parent Portal as an app.
Any updates made in eSchool will update overnight before parents can register or see changes the next day.
Only “Parent Guardian 1” and “Parent Guardian 2” can register for a PP account and their email must be listed as Priority 1.
Common Error Messages when Registering:
Email not found:
When trying to create a new Parent Portal account and you receive this message;
Email is not listed 1st in Child's Registration Information. Campus Registrar needs to separate into PG1 and PG2 so both parent emails are listed as Priority.
Email address is not listed at all in their child’s registration information.
If a Parent created a PP account with one email in registration, then changed that email in registration after registering for a PP account, they will no longer have access with the first email they registered for an account with, that email will no longer be associated with their student.
Account/Email already exists
Duplicate account/email exist in another school district.
Registrar should email the Help Desk specifying this Error so ClassLink can be notified to purge the duplicate email address.
Deactivated Account
Student SSO linked to parent email has not logged in yet. (This parent email has not been activated as there are no active student accounts)
Student must be notified to login to SSO before parent can register for a Parent Portal account.
Username is Not Available for Parent Portal Login/Registration
This message appears when trying to register with any ISD email address.
Registrar must update the parents Email to a personal email address.
If not “Linked” in eSchool, Registrar should use the “Link” feature which will update all sibling emails at any campus.
User being sent in Repetitive Loop when trying to Register.
Parent CANNOT use Safari to register or Login to Parent Portal.
It continues to go back to the sign-in page, or they do not get a one-time password, etc.
Parent Portal users must use Chrome or Edge as their internet browser.
Common Parent Issues After Registering/Logging In:
Parent is reporting not all students are showing in Parent Portal
Use the Link feature in eSchool registration to update Parent Email to all Siblings.
Contact Each campus Registrar to update registration information to Email used to create PP account.
Parent email is listed “2nd” under PG1 or PG2. It must be Primary under either.
Parent reports seeing their student/s Twice in the PAC app in Parent Portal.
If parents email is listed first under PG1 (Primary Email) and also first under PG2 (Primary email), they will have “two accounts” for that student.
One email needs to be removed. Should be replaced with the other parents email address.
Parent reports "User Account Not Found or Incorrect Information” and/or “Please Use the Icon in the Parent Portal".
If a Parent created a PP account with one email in registration, then changed that email in registration after registering for a PP account, they will no longer have access with the first email they registered for an account with, that email will no longer be associated with their student.
Once Parent Portal account is created, parents can use the One-Time PW or Reset PW links on PP login page.
Parents can NOT use the SSO login page. There is a Link at the top that will take them to the Parent Portal Login.
