--- language: "en" --- # Knowledge Base ## Knowledge Base Welcome! How can we help you? This Knowledge Base is for Conroe ISD employees, students, and families. Need additional help? See below. ### District Documentation * #### [Employees](https://kb.conroeisd.net/kb/employees.md) This section serves as a central hub for our employees, providing a collection of go-to resources and help documents. Whether you are looking for general guida... * #### [Resources for Students](https://kb.conroeisd.net/kb/resources-for-students.md) This section serves as a central hub for our students, providing a collection of go-to resources and help documents. Please explore the categories below to fin... * #### [Resources for Parents](https://kb.conroeisd.net/kb/resources-for-parents.md) Welcome to the CISD Resources for Parents! Explore a variety of helpful documents designed to support you and your student. Use the menu on the left to browse ... * #### [Recursos para Padres](https://kb.conroeisd.net/kb/recursos-para-padres.md) ¡Bienvenido a la Base de Recursos para Padres del CISD! Explore una variedad de documentos útiles diseñados para apoyarlos a usted y a sus hijos. Utilice el me... * #### [Need additional help?](https://kb.conroeisd.net/kb/need-additional-help.md) Welcome to the Conroe ISD Help Desk We encourage you to utilize the Knowledge Base search feature first. Most common inquiries, including password resets, acce... --- language: "en" --- # 24-25 Gradebook Passback Updates * Gradebook Passback now supports Excused Assignments in Canvas. * Categories: * Assignment Groups in Canvas MUST match Grade Categories in TAC. * If the assignment does not belong to an Assignment Group in Canvas that matches a category in TAC, it will not sync. * Canvas Assignment Group must be spelled exactly how it is in the Upper Case text in TAC, but does not have to be upper case. |-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | ![https://lh7-rt.googleusercontent.com/docsz/AD_4nXeVDiO2UvwSUCmU8469Ewf8dIL-f4QOs3RSs5Y7vRQkrEGInxaGaOsvWWOjupkiNkhMxTZprT9V6G4iotU9dTPmsj_9N5u4qbiWUhxe_CSKbUIIyTxdpPDjJiuKp29wonbRZlwwkOE8siqN4SYXmumXTI9k?key=d67iNP1D6y3IbBqy0HnFGQ](https://lh7-rt.googleusercontent.com/docsz/AD_4nXeVDiO2UvwSUCmU8469Ewf8dIL-f4QOs3RSs5Y7vRQkrEGInxaGaOsvWWOjupkiNkhMxTZprT9V6G4iotU9dTPmsj_9N5u4qbiWUhxe_CSKbUIIyTxdpPDjJiuKp29wonbRZlwwkOE8siqN4SYXmumXTI9k?key=d67iNP1D6y3IbBqy0HnFGQ) | ![https://lh7-rt.googleusercontent.com/docsz/AD_4nXdtLWNnV4VfCKL5iDBj1jBrfLteI6UMj7HL-mosPcPHUczoHeLhiPIowt2hPuPe-LOcppXoWOzqbYkIQm6FZYOCOXJO-ris33LExPDQB80-FIlhMxt-Tkn6lM0yBX2pzyDhHpmzmFPJzGn4bT_ZFIw7envT?key=d67iNP1D6y3IbBqy0HnFGQ](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdtLWNnV4VfCKL5iDBj1jBrfLteI6UMj7HL-mosPcPHUczoHeLhiPIowt2hPuPe-LOcppXoWOzqbYkIQm6FZYOCOXJO-ris33LExPDQB80-FIlhMxt-Tkn6lM0yBX2pzyDhHpmzmFPJzGn4bT_ZFIw7envT?key=d67iNP1D6y3IbBqy0HnFGQ) | --- language: "en" --- # Absence Reporting System for Parents and Guardians The **Report A Student Absence** portal allows you to notify the school of a full-day absence, providing a convenient alternative to phone calls, emails, or handwritten notes. Our goal is to make this process as simple as possible for our families by allowing you to submit these notices at your convenience. Please keep in mind that this portal is specifically for **full-day absences**. If your student is arriving late or leaving early, please continue to follow the standard sign-in and sign-out procedures at the school's front office. **Please Note:**Official documentation (such as doctor's notes, college visit verifications, etc.) must still be submitted to the attendance office within 48 hours of the student's return to school. *** ** * ** *** ## How to Report an Absence To submit an absence, follow these steps: 1. Login to your Parent Portal Account and select the **Report a Student Absence**app. If you need assistance setting up your **Parent Portal** account or signing in, click here for help: [Conroe ISD Parent Portal](https://kb.conroeisd.net/kb/conroe-isd-parent-portal.md) ![image-20260316-185451.png](https://kb.conroeisd.net/__attachments/a_b80b1b6d444430a8fdbe2eb02b59cda1af45224b1ca9ccbc372e36545aab3a6f/image-20260316-185451.png?cb=2fb50d6c93cbd3e93eb4b3a41d7fd20c) 2. On the main page under **What would you like to do today?** , use the **Select student** drop-down to choose the student you are reporting an absence for. * *Note: You will need to select the student by their* ***username*** *, not their actual name.* ![image-20260316-184937.png](https://kb.conroeisd.net/__attachments/a_4f2a49f6f7a1fa9ed3cf901d3706ac34f59d67e545826442f34cba54a27629c8/image-20260316-184937.png?cb=7f5c8909073f73488efe08ec1666ae13) 2. **Read** the **Attendance Information** displayed on the screen. 3. Use the drop-down menu to select the **Name of the parent/guardian submitting this form**. ![image-20260316-185052.png](https://kb.conroeisd.net/__attachments/a_38ed75a6127b0bedb4855e8168ea754c041a296ac04d9b6692d1e4a311b3ff55/image-20260316-185052.png?cb=ed938415adfa6a41040d135075044b68) 4. Enter your phone number in the **Reporting parent/guardian contact number** field. ![image-20260316-185119.png](https://kb.conroeisd.net/__attachments/a_218797d79bc3d186fa4d957de248e0294fe33a42cdf0b56882cf79dcd11a70bc/image-20260316-185119.png?cb=f0dea0b615d67bb7f65a67eaa68a61ac) 5. Read the parent/guardian acknowledgment statement and check the **I agree** box to verify your relationship with the student. ![image-20260316-185138.png](https://kb.conroeisd.net/__attachments/a_ad297c3204cf9ba295407438fae3b7ec73c3b26413bde611ba3792d485534bcf/image-20260316-185138.png?cb=f252928e383954c4ea41e2f834c36741) 6. Under **Date(s) of Absence** , click the **calendar icon** on the right side to select the date of the absence. * *Note: If you need to report multiple days, click the* ***Add Date*** *button to enter additional dates.* ![image-20260316-185303.png](https://kb.conroeisd.net/__attachments/a_ef96b951b42ae9634f2ee4ca3eefa0d129dba95dd2f3423eb93a8e39129c7d32/image-20260316-185303.png?cb=1fa729af6ea2399d325c0815e8fd6e5c) 7. Answer the required health question: **Is the absence due to an illness or health condition?** by selecting **Yes** or **No**. ![image-20260316-185319.png](https://kb.conroeisd.net/__attachments/a_392ca123e42c7f4ea22085d30282de52831fa52a4249bc93afc8eed1f013c441/image-20260316-185319.png?cb=3f0115729eacfff444e4c09bb7a722fd) 8. Click **Continue Form** and proceed through any remaining prompts to finalize your submission. ![image-20260316-185338.png](https://kb.conroeisd.net/__attachments/a_e76ef8d65c1d0b88f0bb94d1c398ed74743868cc4e75443720dcb89024c8e9d6/image-20260316-185338.png?cb=360eb11c449e9cfd93a50c7943aea1a7) *** ** * ** *** ### Helpful Tips * **All-Day Absences Only:** This portal is for reporting full-day absences. If your student is arriving late or leaving early (Partial Day), please follow the standard sign-in/out procedures at the school's front office. * **Reporting for Multiple Students:** If you need to report an absence for another child, scroll to the top of the page and select **Forget Form User**. This will allow you to go back and select a different student username to start a new form. *** ** * ** *** Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Accessing Microsoft Teams ## From a PC: Microsoft Teams should be installed on your computer. Click on the Start Menu to locate it. You may want to pin it to the Task Bar or pin it to the Start Menu. ![image-20240610-212234.png](https://kb.conroeisd.net/__attachments/a_50d53e385c346d585a59aa3a65b6920685997534832d7ad83a60762628e3b5db/image-20240610-212234.png?cb=a00107b53a652dbef50b5ed11b855741) ### From the Web: Open **Microsoft Outlook**. Click on the **waffle** in the top left corner and select **Teams**. ![image-20240610-212611.png](https://kb.conroeisd.net/__attachments/a_cced536ed70fe18e5c0978aafa7ba8c63bf0291e1dde65fc1071e3d918132925/image-20240610-212611.png?cb=f65e918ca3cde366377df7ac00737b1d) --- language: "en" --- # Account & Authentication * [How to Set Up Google Authenticator](https://kb.conroeisd.net/kb/how-to-set-up-google-authenticator.md) * [Locked Out of ClassLink (SSO): How to Regain Access](https://kb.conroeisd.net/kb/locked-out-of-classlink-sso-how-to-regain-access.md) * [How to Set Up MFA After a Reset by Help Desk](https://kb.conroeisd.net/kb/how-to-set-up-mfa-after-a-reset-by-help-desk.md) * [How to Update Your MFA Settings (New Phone, Number, or Method)](https://kb.conroeisd.net/kb/how-to-update-your-mfa-settings-new-phone-number-or-method.md) * [How to Find Your New QR Code (After Reset)](https://kb.conroeisd.net/kb/how-to-find-your-new-qr-code-after-reset.md) * [How to Generate a New QR Code From Your SSO](https://kb.conroeisd.net/kb/how-to-generate-a-new-qr-code-from-your-sso.md) * [How to Reactivate Google Authenticator on a New Phone](https://kb.conroeisd.net/kb/how-to-reactivate-google-authenticator-on-a-new-phone.md) *** ** * ** *** Need additional help? [++**Click here**++](https://kb.conroeisd.net/kb/need-additional-help)for further assistance. --- language: "en" --- # Add an External RSS Feed to an Announcement ![:info:](https://kb.conroeisd.net/__attachments/a_8437e7525260b2c162654fdefc971f511f0b9192093c9cf38c8b797a8abad3fc/atlassian-info?cb=feab5cd71111204d6b52545f3027dd0c) **You can add an external RSS feed to a course announcement. Adding an RSS feed will create an announcement for every new item added to that feed.** Open your course and select **Announcements** . Click on**External Feeds.** ![image-20240308-234726.png](https://kb.conroeisd.net/__attachments/a_118e0e2b49c475570807e883b3baaabe0a1b98180620af1b36863810f0eaff29/image-20240308-234726.png?cb=339236fe14c7db95cb4b4916b96bf6ea) Click on **Add External Feed**. Paste the feed URL in the Feed URL field. You can select the content that users can view in Announcements: To view the entire article, select the Full Article option. To view a shortened version of the article, select the Truncated option. To view a link to the selected article, click the Link option. ![image-20240308-234807.png](https://kb.conroeisd.net/__attachments/a_0e5bad0a5444c6e592ccc7ec8a05729966808ae68ff115a71cbf3a22501b285b/image-20240308-234807.png?cb=31da1a16ae0d6c41d78a3e0c4dce96a7) You can choose to add only posts with a specific phrase in the title. Select the *Only add posts with a* *specific phrase in the title* checkbox. Type key words or phrases in the text box. ![image-20240308-235021.png](https://kb.conroeisd.net/__attachments/a_9c3cf0183764c7c8b7d3f609c469600e5169060f7b363fdb734179d41fc13e2f/image-20240308-235021.png?cb=38c7811448d71b1c7adbcf41219bdc52) Click the Add Feed button. ![image-20240308-235107.png](https://kb.conroeisd.net/__attachments/a_a131f86fa8593712dc25741f83b42d982b32a63a662d5b60f9aeea6176065438/image-20240308-235107.png?cb=a78349b64552a22f665e28b2b0517fcc) *** ** * ** *** ![:info:](https://kb.conroeisd.net/__attachments/a_8437e7525260b2c162654fdefc971f511f0b9192093c9cf38c8b797a8abad3fc/atlassian-info?cb=feab5cd71111204d6b52545f3027dd0c) Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help.md) for further assistance. --- language: "en" --- # Add Constructed Response Scores to a Data View These steps explain how to add the constructed response response score to a data view in Eduphoria. *** ** * ** *** **Step 1**: In Aware under Analysis, select Quick Views to locate the test with the data you wish to view. ![image-20250813-145244.png](https://kb.conroeisd.net/__attachments/a_1ef23f5c393e5d3e6aa9f155a1b2421d613d59b0db2216796da7c99d2b7fd175/image-20250813-145244.png?cb=17b3365566d8f6b803af288687cb712b) **Step 2**: Select the Edit button to view and add assessment data. ![image-20250813-145315.png](https://kb.conroeisd.net/__attachments/a_787f3fc4a9f72fb16fcc8865f72c116b1b050db01a6c19aff62cbdc211aa2b8a/image-20250813-145315.png?cb=33a502b754dbac6acbceb81fbf9332fc) **Steps 3 - 7**: 3. Choose the Columns tab 4. Click the + icon next to Scores. 5. DRAG and DROP Extended Constructed Response Score to the right to add it to your data view. 6. DRAG and DROP any other data listed to the left to remove it from your data view. 7. Click Update on the bottom right of the screen, and wait for the report to load. ![image-20250813-151356.png](https://kb.conroeisd.net/__attachments/a_2c56c50259a74386dbe47bad23180a2a885f4455b916bb32e8a29b09ccafa62b/image-20250813-151356.png?cb=9575476340799f242c2ebd3c00e0d1eb) **Step 8**: On the top right of the screen click on the person in the green shirt to toggle to the Student View. ![image-20250813-150023.png](https://kb.conroeisd.net/__attachments/a_caa43ca706ea0c89cd2bf5ac14c783ab6a452fb265ff988520611d8961a66bc5/image-20250813-150023.png?cb=a45ad130abcb41eeae2c23bb4164217c) *** ** * ** *** ![:info:](https://kb.conroeisd.net/__attachments/a_8437e7525260b2c162654fdefc971f511f0b9192093c9cf38c8b797a8abad3fc/atlassian-info?cb=feab5cd71111204d6b52545f3027dd0c) Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # How to Add an App to Your SSO While many applications are available in the App Library, you may sometimes need to access a specific website that is not listed. You can create a custom application for any web link to appear directly on your LaunchPad. *** ** * ** *** ## Instructions for Adding a Custom App ### 1. Open the App Library Select the **Plus Sign (+)** located on the main screen. ![image-20250724-150351.png](https://kb.conroeisd.net/__attachments/a_0fca209a8e23b107ce4cb4a6e87814a853293e536714e9ea3eb281d62b63f951/image-20250724-150351.png?cb=dd58c1e1dcb0845d645fde9974ebadd8) ### 2. Initiate the Add App Feature Select the **+ Add App** button. ![image-20250724-150444.png](https://kb.conroeisd.net/__attachments/a_703f3ce50b3ece76eb9ebdc3238ef1232f22e4237f81f75ee7bd8a4cf5593253/image-20250724-150444.png?cb=4bbac05abda64facdbd0d25ee7a765ae) ### 3. Enter Application Details Enter the **App Name** you wish to use. Enter the **Website URL** (web address). ![image-20250724-150725.png](https://kb.conroeisd.net/__attachments/a_5efbc4cec6a4f5d7d6b4b57e74beb0427cd4c2e4a98cb092b42cab08f839e7af/image-20250724-150725.png?cb=de05ed26def1693efa60f1356713a0dd) ### 4. Select an Icon Select the **Select Icon** button. Choose an image to represent your new application. ![image-20250724-150813.png](https://kb.conroeisd.net/__attachments/a_7cceac96949b9b3a01a8d3de6f31718a31e0f75d67ef07ae5538c9b746c259b7/image-20250724-150813.png?cb=6901eb729f19ba7c1e17af7613d6f879) ### 5. Finish the Process Select **Add App** to save your changes. Your new application will now appear on your LaunchPad screen. ![image-20250724-151211.png](https://kb.conroeisd.net/__attachments/a_8d84298da98c03e8e6becd84d151c6a8f2846b81df790cddbc0ae7c0a9d7ad90/image-20250724-151211.png?cb=b8ef4dab54920d099904ea41ea1aec78) ![image-20250724-150951.png](https://kb.conroeisd.net/__attachments/a_03c368b2e4cb3c9bc889fd422bc28753ec367999e6f592ae5c4b0c881eb38a42/image-20250724-150951.png?cb=e88d05036c68696bb5e666637dc1fa91) *** ** * ** *** Need additional help? [**Click here**](https://kb.conroeisd.net/kb/need-additional-help.md)for further assistance. --- language: "en" --- # Add Student Supports One Time for a Test Teachers can temporarily turn Student Supports on or off for an individual student on a specific assessment from the Online Test Proctoring window. **Caution:** If a student support was added recently, it may not appear for the student and must be enabled manually once for the test using the instructions below. *** ** * ** *** ## Step-by-Step Instructions 1. Select **Administer** from the **Assessments** section of the main menu. ![image-20260820-201827.png](https://kb.conroeisd.net/__attachments/a_9bdd6e4b75e316e21712438e1fe984a3bf1bd24e8fba385babd0df161749b8c0/image-20260820-201827.png?cb=2f90f8be8fec0300d83c0f6fe31d2bcd) 2. On the **Tests Available** tab, locate the test for which you want to enable supports and select the **Online Test Proctoring** icon in the test row. A checkmark appears to indicate that Online Test Proctoring is now enabled, and the title of the test becomes a blue link. ![image-20260820-201844.png](https://kb.conroeisd.net/__attachments/a_6d5d9b2e8e6f86aa9fb91c2a54eb56a8bf80af52402b8b0164292882cac6762b/image-20260820-201844.png?cb=bb27b7ce8a6658912b096f101fb9e969) 3. Click the name of the test to open it in the **Online Test Proctoring** tab. ![image-20260820-201910.png](https://kb.conroeisd.net/__attachments/a_9a99f2b81ece1444dfc75024b27d50ae1b7cdc5e2a43c87254c76410eb0ed64d/image-20260820-201910.png?cb=719e9fc0434395cf1cc9889e52a7801c) 4. Locate the class you want to view, then click the **Show Students** drop-down button to expand the student list. ![image-20260820-201923.png](https://kb.conroeisd.net/__attachments/a_570e5b472304c305c2700bb48f2d02c05a85b1a1b54ccd9ebf1bc0ee30ae5089/image-20260820-201923.png?cb=0ea5d3523e2bfae9480c119f52faed64) 5. Select the **Pencil** icon under **Supports** to begin adding or editing supports. ![image-20260820-201937.png](https://kb.conroeisd.net/__attachments/a_ca46869e58c6c12a640436421c606143b2afab063a7be09281001ad2f8aa6d4c/image-20260820-201937.png?cb=0c7194372cfe4b065f76e7bcc4588860) 4. When the window opens, toggle the appropriate supports on or off for the assessment, then select **Save**. ![image-20260820-201944.png](https://kb.conroeisd.net/__attachments/a_9435d6ef69b001950ddeabeeffff3d4f0bc9d32b56a4b165e9e87755682c5975/image-20260820-201944.png?cb=6a4f619082252277d60c845ca2a945fe) **Caution:** This action turns Student Supports on or off for the selected assessment only. It does not permanently turn the support on or off for the student. Administrators can permanently assign Student Supports to students. *** ** * ** *** ## Available Supports | Support | Description | |---------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Text-to-Speech | Reads aloud questions, answer choices, and highlighted text to students. Students can adjust volume and speech rate. Questions in Spanish are read aloud by a native Spanish speaker. During assessment creation, teachers can choose whether the language is student-selected, English, or Spanish. | | Content Clarifiers | Shows dotted underlines for words or content where a teacher has provided extra support, such as a definition, contextual note, image, or other clarification. Text-to-Speech also works for content clarifiers when both supports are enabled. The test status must be **Pending** before [adding or editing content clarifiers](https://support.eduphoria.net/v1/docs/adding-and-managing-content-clarifiers). | | Spelling Assistance | Enables the browser's native spellcheck for constructed response and text entry items. Teachers can turn this on here for individual students or enable it during test creation for all students. | | Spanish Interface | Translates Aware's interface options into Spanish so Spanish-speaking students can navigate the online test. Teachers must create a Spanish version of the test because this support does not translate English test items automatically. | | Calculator | Provides access to a calculator during testing. Options include a basic calculator, Desmos calculators, and Texas Instruments calculators. This can be enabled for an individual student here or for all students at the test level. | | Speech-to-Text | Allows students to speak their responses and have the system convert speech to text in supported text boxes. This support is available only for constructed response items, including multipart questions. A user with the **Manage Student Supports** right must first assign the support to the student before a teacher can enable it during individual test administration. | *** ** * ** *** ## Questions and Answers This section answers common questions about student supports during online testing. Why are a student's assigned supports not showing in the online test? This typically happens when supports were added to the student's profile after assessment entries for the test were generated. Can an administrator modify student supports instantly during testing? No. Unless the administrator is also the teacher of record, they cannot instantly modify student supports during testing. Is there an alternative way to fix missing student supports? Yes. The test creator can delete and regenerate answer sheets for a specific student. **Warning:** Deleting answer sheets removes all of the student's data associated with that test. Is there a way to clear all student supports? Yes. Users with the **Manage Student Supports** right in Aware can assign and unassign testing supports in bulk using the importer. When testing in LockDown Browser, does Spelling Assistance show alternate spellings or word replacements? No. Students using LockDown Browser will see misspelled words underlined in red, but LockDown Browser does not provide alternate spellings or recommended replacements. Why isn't Speech-to-Text working? Speech-to-Text requires microphone access to be allowed in the browser. Districts and students may need to enable microphone permissions before the feature works. Eduphoria Speech-to-Text is not supported in LockDown Browser on iPad. *** ** * ** *** Still have questions? [Visit the Additional Help section](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Adding An Assignment in Your Course ![:info:](https://kb.conroeisd.net/__attachments/a_8437e7525260b2c162654fdefc971f511f0b9192093c9cf38c8b797a8abad3fc/atlassian-info?cb=feab5cd71111204d6b52545f3027dd0c) **This is a general overview on adding assignments in a Canvas Course.** Open your course \> Click on Assignments \> Click on the Add Assignment button ![image-20240307-205327.png](https://kb.conroeisd.net/__attachments/a_3e6b82c84d658578f900a01c49f79592fc86370ed0dbec2b2c298e4751e56bb7/image-20240307-205327.png?cb=00916c89aaafeb74a1fe412f36a86ac8) Now you are creating the assignment and can name your assignment. ![vBgjjlu6yWfWo9Pl7EbEjlJL03tnFnAZd_tUp9U4DCWOEdguItQpxAOKthTiNWs7RPTKCPUGSkmCm3N8Am76gbNjy1vsliOqF9o-kxhZZKLguo5hTeVB1V5e2ETcIZrKaLWdkTg_NBWs](https://kb.conroeisd.net/__attachments/a_5d200864511cd5e2a84301dd55a0e0a33fb13e4e4e8042d65c722e63e67f2c4b/vBgjjlu6yWfWo9Pl7EbEjlJL03tnFnAZd_tUp9U4DCWOEdguItQpxAOKthTiNWs7RPTKCPUGSkmCm3N8Am76gbNjy1vsliOqF9o-kxhZZKLguo5hTeVB1V5e2ETcIZrKaLWdkTg_NBWs?cb=b27a0efae35d394c94941faeccdf466f) You may add your assignment content in the[++RCE++](https://community.canvaslms.com/t5/Video-Guide/Rich-Content-Editor-All-Users/ta-p/383140) (rich content editor) box. Hovering over any icon will give you a descriptive text of its function. The highlighted icons give you the ability to add links, images, documents, and instructions. ![EzZdmCOltZJ1iUTyZhTFQF10wwb1sH4PD9h0kzYsDrzjYBcKEHNNR2u2VeJTpgrkxAjsjLiQSFNQamNQ0970y4pERx3f46WC6cG4gzNx7O_BnHAwlLgIjwC97QCHD2AUG1SnyWwxxqWo](https://kb.conroeisd.net/__attachments/a_d8a71ac8c252e997b36e08b0868af0507a16512a5dc3cd91111bc894e3b6fc1c/EzZdmCOltZJ1iUTyZhTFQF10wwb1sH4PD9h0kzYsDrzjYBcKEHNNR2u2VeJTpgrkxAjsjLiQSFNQamNQ0970y4pERx3f46WC6cG4gzNx7O_BnHAwlLgIjwC97QCHD2AUG1SnyWwxxqWo?cb=3e2ddf8fed04334f2907c5a9d3fbdc20) Once you have added your assignment content make sure to select the appropriate settings for your assignment, such as; Points, Display Grade As, Submission Type, Submission Attempts, ![IA3-wWiBhFjM_em5x9tXmc9VQChLNWNlnNySK3hcBUuBzHjk1UhLToMHqu6Y1N7P60nrjkIJwDZ_DQcuO_rWbh5GjyVXNIr9r8Djqi6hNMd8kHlalDZErU886HukIhdiYBZyhM2oJcod](https://kb.conroeisd.net/__attachments/a_def6223828ae01aaa052b770bd0ebc44b4f937941d613b681bad05869531f116/IA3-wWiBhFjM_em5x9tXmc9VQChLNWNlnNySK3hcBUuBzHjk1UhLToMHqu6Y1N7P60nrjkIJwDZ_DQcuO_rWbh5GjyVXNIr9r8Djqi6hNMd8kHlalDZErU886HukIhdiYBZyhM2oJcod?cb=c5ef3c9206de0ab2690dabe971add1ef) Group Assignment, Peer Review, and finally Assign. ![-NQ4VCKYWQ4pLyIgY_f-cqhJtEDYV2c5ctoDKs_nDDKTiIot4sGsd0aCtgKLC0b8idLhQrjmWlUenjSKKCiZO9-SZ0ea5rcmOSfW4b2U-N7-0w3D3e91NL3ZukkbCEaHGlNM285WQeB5](https://kb.conroeisd.net/__attachments/a_b43b1903166d121399e1c718d8f5cc151b1d27c788d94b8c01649ce499ca4361/-NQ4VCKYWQ4pLyIgY_f-cqhJtEDYV2c5ctoDKs_nDDKTiIot4sGsd0aCtgKLC0b8idLhQrjmWlUenjSKKCiZO9-SZ0ea5rcmOSfW4b2U-N7-0w3D3e91NL3ZukkbCEaHGlNM285WQeB5?cb=5820799cf4d6d560008134d75f9eff1a) If you would like to learn more about the Assignment Index page, Assignment Groups, and Assignment Creation watch this quick video; [++"Assignment Overview for Instructors"++](https://community.canvaslms.com/t5/Video-Guide/Assignments-Overview-Instructors/ta-p/381901). Please remember that this video may not be specific to Conroe ISD Canvas capabilities. *** ** * ** *** ![:info:](https://kb.conroeisd.net/__attachments/a_8437e7525260b2c162654fdefc971f511f0b9192093c9cf38c8b797a8abad3fc/atlassian-info?cb=feab5cd71111204d6b52545f3027dd0c) Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help.md) for further assistance. --- language: "en" --- # Adding Certifications to a Portfolio Step 1: Select **My Portfolio** and open the **Portfolio** tab. ![image-20250116-150419.png](https://kb.conroeisd.net/__attachments/a_424aaa6b276bca9d6152f9d41d0de3ccbb0a078868fb11faa32e6dce7344dd42/image-20250116-150419.png?cb=3537774fa856783bfde4d8589207c85a) Step 2: Under **Registration \& Portfolio** , choose **My Portfolio** . Then, click **Add New Certification** under **Portfolio Options**. ![image-20241107-204616.png](https://kb.conroeisd.net/__attachments/a_a0e7d2528b9194d556a65420d5c01750003d0a5a9e3cdf2187c0d9ba452c1b84/image-20241107-204616.png?cb=3a49bb137aebbffd303a534bf3ad094c) Step 3: In the **New Certification Wizard** , select the appropriate certification type from the list, then click **Next**. *Note: If your certification type is not listed, contact your district Strive Administrator, who can access settings and add the missing certification type.* ![image-20241107-204654.png](https://kb.conroeisd.net/__attachments/a_b3750ace5e30fb499c347b2c046ae22db63fd1d0caf2bb5467cce4956fe32519/image-20241107-204654.png?cb=7e6cbefee3c42f4b433f921d5eb0635d) Step 4: Choose **Lifetime** or **Provisional** certification, then click **Next**. ![image-20241107-204719.png](https://kb.conroeisd.net/__attachments/a_4610847bb852e4d5b34ae3f25d4fe0a22e78f1862f58c1e8d303c1a3c5d43335/image-20241107-204719.png?cb=0ad722b97a0d104d2214bbf7652cdf9d) Step 5: Select the appropriate **Renewal Month** and **Year** , then click **Next**. ![image-20241107-204737.png](https://kb.conroeisd.net/__attachments/a_11bb7e164b9f6abb009b11fced2978dfec7c80f97b9f3995961f99dda37fbfcc/image-20241107-204737.png?cb=f3e5d44c5ab84efbcb289c6e0313a047) Step 6: Select the certification **classification** from the list, then click **Next**. ![image-20241107-204849.png](https://kb.conroeisd.net/__attachments/a_6cc66d0160918be472d3c45ab7633a890c8db0d63e629adab776d70596428b53/image-20241107-204849.png?cb=5d8e8b2e9448504c247fd039c8621a62) Step 7: Click **Finish** to complete the process. ![image-20241107-204922.png](https://kb.conroeisd.net/__attachments/a_a9b329a3c99b0365f4b3f7f3782a0ad35a2bfbe51166495356e58a6e90bf6f4c/image-20241107-204922.png?cb=8fedfbf0501aacc14850e2f8f3381240) *** ** * ** *** ![:info:](https://kb.conroeisd.net/__attachments/a_8437e7525260b2c162654fdefc971f511f0b9192093c9cf38c8b797a8abad3fc/atlassian-info?cb=feab5cd71111204d6b52545f3027dd0c) Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Adding Module Prerequisites and Requirements When setting requirements for a module, students must complete them before the module is marked as complete. You can require all items to be completed, or allow students to choose one item. Requirements can only be added after adding module items such as assignments, pages, or files. You can decide whether students complete the requirements in any order or follow a specific sequence based on the order of items in the module. Modules will be locked until students complete the required items in the prerequisite module. If the prerequisite has no requirements, the module will be accessible. Only prior modules can be set as prerequisites, and you may need to reorder them accordingly. Prerequisites can only be added after at least one module is created. Requirements are displayed in the order of module items, so you may need to reorder them. You can also set prerequisites that must be completed in order. * If a module requires one of several graded assignments, all assignments will appear in the Gradebook, even if they're unsubmitted. * The late policy doesn't affect students moving through the module. ## Adding a Prerequisite to a Module In Course Navigation, click the **Modules** link. ![image-20241209-141659.png](https://kb.conroeisd.net/__attachments/a_3ef29b2c38476d469302271e903a7814e1fd86cea1cfff6aec9543c9833165b8/image-20241209-141659.png?cb=984fe57cf7eb4fd1ed45ea36afc24eb7) Locate the module you want to edit, click the **Options** icon, and select **Edit**. ![image-20241209-141812.png](https://kb.conroeisd.net/__attachments/a_4722e116030c67296c175d74f0434185f080154df9e2a3a2324a01058bb8eb75/image-20241209-141812.png?cb=26febcb986d670342643ca0e7969d978) To add a prerequisite, click the **+ Prerequisite** button. ![image-20241209-142131.png](https://kb.conroeisd.net/__attachments/a_6b86df739bf6b580a81995bfb5ff63a0ebe41aaefc7b620928f4df3d2ce74cd7/image-20241209-142131.png?cb=bb643f9445e68e7984dc8638326728e8) In the module drop-down menu, select the module students must complete before moving on. ![image-20241209-142239.png](https://kb.conroeisd.net/__attachments/a_bf73de2fb1e194e6df98e2204f124628e4e4b388038409e83631b259fd4032e9/image-20241209-142239.png?cb=a1435c2137700af5728a93a6e690b780) To manage prerequisites, click **Add Prerequisite** to add more. If you want students to complete modules in order, add prerequisites for all previous modules. To remove a prerequisite, click the **Red Trash Can** icon. Click **Save** to save your changes. ![image-20241209-142331.png](https://kb.conroeisd.net/__attachments/a_27e2260c3fa538778c2515be9fd20cff00e95a8f65e90b7f854ed1cfd5eba699/image-20241209-142331.png?cb=aac43843b6d1509255dafa6cd699ca79) If you change prerequisites that students have already completed, Canvas will ask if you want to allow students to continue or re-lock the modules. To re-lock, click **Re-Lock Modules** . To allow students to continue without changes, click **Continue**. ![image-20241209-142351.png](https://kb.conroeisd.net/__attachments/a_650668c775c8288f8b4516badba2c5c03b5259dbd9a454a7080619f1a134acb8/image-20241209-142351.png?cb=6a2ac353643b54fc7f28241799ba628a) ### Adding Requirements to Course Modules In Course Navigation, click the **Modules** link ![image-20241209-142548.png](https://kb.conroeisd.net/__attachments/a_579ae0959242c658f182c763ba5da491a00511ba1ccaaa2ed2c49c8ba956e605/image-20241209-142548.png?cb=984fe57cf7eb4fd1ed45ea36afc24eb7) Find the module you want to edit, click the **Options** icon, and select **Edit**. ![image-20241209-142605.png](https://kb.conroeisd.net/__attachments/a_cd8b61dcefff20f5c67ca6bc482b8a289dfc905ea11ffe59992f53cce3c08e2d/image-20241209-142605.png?cb=26febcb986d670342643ca0e7969d978) Click the **+ Requirement** button to set up module requirements. ![image-20241209-142715.png](https://kb.conroeisd.net/__attachments/a_3f59065105e71df18de864652601c66c73901a1a4ed68a273f43cf9a27b73c93/image-20241209-142715.png?cb=ba2fe58cbd3209f837fde87af9c5ce0d) To require students to complete all listed items, select the "Complete all" option. To require sequential completion, check the box for "Students must move through requirements in sequential order." To allow students to complete any one item, select the "Complete one" option. **Note:** Each setting applies only to the listed items. ![image-20241209-142853.png](https://kb.conroeisd.net/__attachments/a_f9c0c76b9fe7dd5d1f1b8faa8ae9fe91a7cf3633a07cdb57f6df39cdc4fa45be/image-20241209-142853.png?cb=57faabda07ca4d79f4dc0f45c49f5a3a) By default, the first module item is marked as required. To select a different item, use the item drop-down menu. To manage completion requirements, choose from options like: **View the item:** Students must view the item. **Mark as done:** Students must mark the assignment or page as done before progressing to the next item. **Contribute to the page:** Students must post a reply to a non-graded discussion or contribute content to a page. **Submit the assignment:** Students must submit an assignment, post a reply to a graded discussion, or submit a quiz. **Score at least:** Students must meet a minimum submission score (available for graded assignments). To add more required items, click the **Add requirement** button. To remove all requirements, click the **Delete** icon. Click **Save** to save your changes. ![image-20241209-143100.png](https://kb.conroeisd.net/__attachments/a_b5aff17033a2629f5e65294b637394a8fa334f3fef6a027de368c5a22b5e91fe/image-20241209-143100.png?cb=87904fa96a487fdb61dff9292b494ac9) If you change requirements for items students have already completed, Canvas will ask if you want to allow students to continue or re-lock the modules. To re-lock, click **Re-Lock Modules** . To allow students to continue without changes, click **Continue**. ![image-20241209-143113.png](https://kb.conroeisd.net/__attachments/a_c1d244c38d4e6b41f4da4c295d8230698c97713e23631c8a1a1f7d59369fc9f4/image-20241209-143113.png?cb=6a2ac353643b54fc7f28241799ba628a) **Note:** * If you require all items, each module item must be added as a requirement. * If an item appears multiple times in the module, you can set different requirements for each instance. *** ** * ** *** Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help.md) for further assistance. --- language: "en" --- # Adding TEKS to Your Canvas Course **These are instructions for adding TEKS to your Canvas Course.** Open your Canvas course. In the Course Navigation menu, click on **Outcomes.** ![image-20240309-000605.png](https://kb.conroeisd.net/__attachments/a_e44eba24043e7845ac2ef7c42bb81f767e13bfd5eb4cdb97a61a860822cd0aa0/image-20240309-000605.png?cb=542e127704ec79e668ad3a687311a6cc) Click on Find. ![image-20240309-000633.png](https://kb.conroeisd.net/__attachments/a_ae923d647ecae473fe2992dd66912e557c14b23838d38cd205a9313633566418/image-20240309-000633.png?cb=f9c6ed922e0a60ba55e9853f8daf9ec6) Drill down through the folders to get to your desired TEKS. Account Standards \> Conroe ISD \> Current TEKS \> Level \> Grade \> Subject \> Click Import to import the entire TEK group to your course. ![image-20240309-001936.png](https://kb.conroeisd.net/__attachments/a_06c8ebfa7b9f86eb31fe2f34e56db6c84335cd7242e4ed0b65a25f04da625b20/image-20240309-001936.png?cb=3ff7d42b79a24079cb36eeec41f5f9cd) Select the TEKS by clicking **+add** from the available outcomes, then click **Done.** ![image-20240309-002713.png](https://kb.conroeisd.net/__attachments/a_cd51148e11c65751f8a8ff462802ca9eb882a7af43168514121242518876c8d0/image-20240309-002713.png?cb=0c969163aed5cd09c5d1dbd36a733f8c) The TEKS are now available in your course to align with rubrics, assessment questions, item banks, etc. ![image-20240309-003105.png](https://kb.conroeisd.net/__attachments/a_cb76a93a37f4adcfe747b919767d3af6f94a4b69777507a7cc905da98ddfb35c/image-20240309-003105.png?cb=a98d8fe85dadc6bf98696818a8051a0b) *** ** * ** *** ![:info:](https://kb.conroeisd.net/__attachments/a_8437e7525260b2c162654fdefc971f511f0b9192093c9cf38c8b797a8abad3fc/atlassian-info?cb=feab5cd71111204d6b52545f3027dd0c) Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help.md) for further assistance. --- language: "en" --- # Additional Ticket Options This section covers advanced tools and actions available under the **"More"** menu on a ticket. While you may not need these every time you work a ticket, they can be useful for specific situations. Access to some options may depend on your permission settings. ![:info:](https://kb.conroeisd.net/__attachments/a_8437e7525260b2c162654fdefc971f511f0b9192093c9cf38c8b797a8abad3fc/atlassian-info?cb=feab5cd71111204d6b52545f3027dd0c) Some items in the **"More"** menu are controlled by permissions which means they may not be available on your end. *** ** * ** *** ## Changing the Ticket Status * Click on the current status to open the status menu. * Choose a new status from the list. * When you begin working on a ticket, the system will automatically set it to **In Progress**. **Note:** Some statuses may prompt you to confirm or complete certain ticket fields before you can select them. ![image-20250724-181552.png](https://kb.conroeisd.net/__attachments/a_0fcc77f380768dd75a5000254de7cf3c8825ce70abf39d4417972c5b339e6b8c/image-20250724-181552.png?cb=3b278b0402456d170059b21a1c708f4f) *** ** * ** *** ### Changing the Ticket Location * Go to **More \> Change Location**. * A window will appear where you can select a new location and enter any relevant details. ![image-20250724-181603.png](https://kb.conroeisd.net/__attachments/a_c1d08453ffc8f2693f3972bda3b88d67dadb3f2f9193fbc6bb08e4e2b848c288/image-20250724-181603.png?cb=48b2dcfa0bb2b4543e866e7457fde97c) *** ** * ** *** ### Changing the Ticket Issue * Go to **More \> Change Issue**. * Choose a new category and specific issue from the dropdowns that appear. ![image-20250724-181616.png](https://kb.conroeisd.net/__attachments/a_48c0556723d17f1ddfbabd2cf7473e3dba7fc9ae6099fefa7241c78989c0a081/image-20250724-181616.png?cb=d2978b71a7a12a2613a8d26b5916cc60) *** ** * ** *** ### Changing the Ticket Subject * Go to **More \> Change Subject** to manually edit the ticket's subject line. ![image-20250724-181641.png](https://kb.conroeisd.net/__attachments/a_89364c9780b36b9e02c2d46bfe8130204c3d1b9a6735e61904c7b84e87505342/image-20250724-181641.png?cb=6bf8a84f2aa537d52b39f0e2c184cb1f) *** ** * ** *** ### Marking a Ticket as Urgent/Not Urgent * Use **More \> Mark Urgent** or **More \> Mark Not Urgent** to flag or remove urgency on a ticket. ![image-20250724-181712.png](https://kb.conroeisd.net/__attachments/a_ae88eb6f21f5f45d79e5bacc92c4d9c61789824fb7036271185c5ad75c6fa6db/image-20250724-181712.png?cb=3516bc45efb14366fff50c2b0d02cb17) *** ** * ** *** ### Marking a Ticket as Sensitive/Not Sensitive * Use **More \> Mark Sensitive** or **More \> Mark Not Sensitive** to adjust the ticket's sensitivity setting. ![image-20250724-181738.png](https://kb.conroeisd.net/__attachments/a_cf10c2640f11dbb3409e65fb86398abba96540f7b109dd34d4a9fa4e89607691/image-20250724-181738.png?cb=e4e3e7bb2e29e03aa6a0cabf21840eef) *** ** * ** *** ### Copying a Ticket * Go to **More \> Copy Ticket** to duplicate a ticket. * After copying, you'll be redirected to the new ticket automatically. ![image-20250724-181750.png](https://kb.conroeisd.net/__attachments/a_f7afc9330577e89a2fd118c52aa4a00e402127f39f15476548acfab12c2312c1/image-20250724-181750.png?cb=ea8b5e6e2ebb44caea7f98ca31f547be) *** ** * ** *** ### Printing a Ticket * Select **More \> Print** to generate a PDF of the ticket for download or physical printing. ![image-20250724-181805.png](https://kb.conroeisd.net/__attachments/a_b8722e2745b97262cc5aa63cb7db17a80178ffd2cbbcc905173ccaa0360f4695/image-20250724-181805.png?cb=263b5cbe0625e6a824ee2ba3bdd4535c) *** ** * ** *** Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Administering an Online Assessment To administer an online test, you will now reserve an active and available assessment. Online testing should be completed in the latest browser versions. Eduphoria cannot guarantee functionality in older versions of browsers. Once the **Online Test Proctoring** button is selected, changes made to the student profile or updated student support imports will not be acknowledged by the testing software. Ensure all appropriate supports are assigned prior to the proctoring of the assessment. *** ** * ** *** In **Aware** , select **Administer** under **Assessments**. ![image-20241001-202940.png](https://kb.conroeisd.net/__attachments/a_331d75680dc260938c81c990970f047e534601c6fac15f47e43bec15689e855b/image-20241001-202940.png?cb=797c19013c36bb2fb8d8dcf4d2964867) You will see a list of assessments under **Tests Available**. ![image-20241001-202956.png](https://kb.conroeisd.net/__attachments/a_1835c6c552694983fa8ee367d9833ab377036e1343743c8f789c697ae5e369d0/image-20241001-202956.png?cb=d5aee1c121de8ce441d4e717673f4a07) To make an online assessment available for students, click the **Online Test Proctoring** tab and expand the desired classes. Check the **Select All** box to activate the online assessment for all students or check/uncheck individual students. You can also choose **Start All** and **Start Selected** or**Stop All** once the assessment is complete. Stopping a test will force a student out of the test when they change an answer choice or answer a question. Students who leave the test open on their device without taking action will only be automatically removed once they attempt to change questions after more than five minutes have passed since their last action. Teachers can also monitor the status of students as the online test progresses. ![image-20241001-203123.png](https://kb.conroeisd.net/__attachments/a_c67d28a6e5498fc072a177343ec711b057b4a40de8dea035ca0f2f6cadfd70bf/image-20241001-203123.png?cb=6f310f985133a20d5b6cec2c3021ee13) To administer the assessment to students in personal, campus, or district monitor groups, select the drop-down menu to choose an appropriate monitor group. Test authors can filter an assessment to students in monitor groups within its **Administration**tab. ![image-20241001-203252.png](https://kb.conroeisd.net/__attachments/a_589537fe91ce4b2fd4784d68e861ba64159ea1d2547d9450b705448743c12aba/image-20241001-203252.png?cb=8b492c1bb00f3d9731bf2ad531e0b8e6) If an online test is **Available** to any student and you click on Online Test Proctoring to turn off this option, a warning screen will show. There will be an option to keep the test included for proctoring or to make the test **Unavailable** for all students. ![2019-09-12_15-22-16.jpg](https://kb.conroeisd.net/__attachments/a_c2773ae023e7e51ac48786270e6d3fc35e320ef60e895092f4a3e7ca8c6a01e1/360046741633?cb=b1dfef40fb8b69c448defd2137506b9a) There is a button located at the top right of the proctoring screen that enables teachers to copy the student online testing URL. ![2019-09-12_15-24-36.jpg](https://kb.conroeisd.net/__attachments/a_e033ad2e042729ff702ba7b0cc8d2537e2ba30d938257848af333e5d8bee9931/360045879594?cb=615f5962e224e1310b216815658ca724) If a test will be given over multiple days, teachers should notify students to exit the test manually instead of the teacher ending the test without warning, forcibly closing the test to students. This process will allow the answers to save properly and prevent potential data loss when the test is reopened the next day. ## **Student Status** There are five different statuses a student can have while taking a test: 1. **Not Started:** Student has not started the test. 2. **Inactive:** Student has started but is not actively taking the test, or student has closed the test using **Exit Test** without submitting. 3. **In Progress:** Student is actively taking the test. 4. **Completed:** Student has submitted the test and is awaiting manual grading. 5. **Graded:** Student test is graded. Teachers will be unable to view the student's constructed response answers if the student is currently taking the test online. Once the test is submitted for scoring, the responses will be visible. ![image-20241001-203349.png](https://kb.conroeisd.net/__attachments/a_a3b91c4dcc7fec7b63e19ca1342e8e73adaa866bde750ade1466dd05195e2bcb/image-20241001-203349.png?cb=668bcfd88e5512e131b554d2352d2c9f) *** ** * ** *** ![:info:](https://kb.conroeisd.net/__attachments/a_8437e7525260b2c162654fdefc971f511f0b9192093c9cf38c8b797a8abad3fc/atlassian-info?cb=feab5cd71111204d6b52545f3027dd0c) Still have questions? [++**Visit the Additional Help section**++](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Analytics * [New Analytics](https://kb.conroeisd.net/kb/new-analytics.md) * ["Message Students Who" Feature](https://kb.conroeisd.net/kb/message-students-who-feature.md) *** ** * ** *** Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Apple TV Here are some helpful resources for managing Apple TVs in the classroom. Use the guides below to set up new units, wipe device data, and connect iPads for screen mirroring. * [How to Set Up an Apple TV](https://kb.conroeisd.net/kb/how-to-set-up-an-apple-tv.md) * [How to Wipe an Apple TV](https://kb.conroeisd.net/kb/how-to-wipe-an-apple-tv.md) * [Mirror an iPad to an Apple TV](https://kb.conroeisd.net/kb/mirror-an-ipad-to-an-apple-tv.md) *** ** * ** *** Need additional help? [**Click here**](https://kb.conroeisd.net/kb/need-additional-help.md)for further assistance. --- language: "en" --- # Applying Firmware Updates to Dell Devices Your Dell Device running Windows includes a software called Dell Command Update. This utility helps ensure you have easy access to critical software and hardware updates. Dell, and its hardware partners, regularly release firmware update to make sure it stays running well. Make sure your device is connected to power, if using a laptop, it is **imperative**that it stays connected to your Dell Dock or Dell Power Cord This process can take up to 45 minutes to complete and **must**finish before you can power off or disconnect your device. Your device may reboot multiple times during this process. * In order to update your system firmware, start by clicking Start, and typing "Dell Command" * ![image-20260317-135637.png](https://kb.conroeisd.net/__attachments/a_967339d4d277ac71abc7721dcedff650026dd56035e51067576e991fa2d89cca/image-20260317-135637.png?cb=e21837202abd1f172ddf9005277b99cb) After the utility launches, click "Check" * ![image-20260317-135651.png](https://kb.conroeisd.net/__attachments/a_dbcca79a236b8f9f3af87ebdd3fac9391bac40d9a79f2e6a1334dc7d70f724cb/image-20260317-135651.png?cb=7c2e5b4a8762b91759cad9cc63eb782b) This may take several minutes to check all of your hardware. Once complete, you will receive a list of pending system updates. Review the list and click "Install". * ![image-20260317-135701.png](https://kb.conroeisd.net/__attachments/a_77866a0f3165e1c707bfd5afa8f710e9945c6fb914e335dcfbb1526606aa6f7a/image-20260317-135701.png?cb=870d45a9176f6d976e2b2605d7bd79de) When finished, click close and reboot your device if it hasn't done so already. * ![image-20260317-135724.png](https://kb.conroeisd.net/__attachments/a_2152b828ed4a2736beb2e8e9cf206e02612d706fd4a6c8ad5d97d63d2096b3ad/image-20260317-135724.png?cb=9fbad8dd1a9f8cdec0e930c601bb870b) Depending on which updates were necessary, your device will reboot into a screen looking similar to this one. It is critical that you leave your device connected to power and do not attempt to restart or turn off the device, as it can cause permanent hardware damage requiring service. ![image-20260317-134805.png](https://kb.conroeisd.net/__attachments/a_9e9ab95180a5288f92126a972a43d8dd938be4e9f6a491b468c51dcefce41bdb/image-20260317-134805.png?cb=ff00abd8888a1daca1a78c83554696ad) Your device will reboot several times during this step, when finished you should be returned back to your normal Windows Login. --- language: "en" --- # Approving Student Access Lists This guide outlines the process for reviewing and acting on Student Access Lists submitted by staff. This approval function is a required step to grant staff members access to specific student data lists within Eduphoria Aware. Only users with **Aware Access -- Eduphoria Role: Principal** can approve Student Access Lists. If you don't see this option and need access, you can request it through **Eduphoria Formspace**: 1. Go to **Eduphoria Access Requests**. 2. Select the form titled **"Eduphoria User Access Request"**. 3. For access type, choose Aware Access: **Data \& "Quick Views" Access (Eduphoria role: Principal)** *** ** * ** *** ## How to Approve Student Access Lists Follow these steps to find, review, and act on pending requests. ### Step 1: Access the Approval Page 1. Log in to **Eduphoria Aware**. 2. Navigate to the **Students**settings gear icon located in the side navigation bar. ![image-20240930-200943.png](https://kb.conroeisd.net/__attachments/a_29eb970f77669142904eceef1ea8ab15f197a684340e70cfa909fb52753bebed/image-20240930-200943.png?cb=0e9cf0d106d6a12de7075ccf1f0a4a71) 3. Click on the settings gear and select **Approve Student Access Lists** from the drop-down menu. ![image-20240930-201004.png](https://kb.conroeisd.net/__attachments/a_70ebb38b0fdbfd3037c776d86c0bb4757f2b2558622f7a19d77caeeccaafa5c8/image-20240930-201004.png?cb=b1e46719df00054eec9bedb84b6f0914) #### Step 2: Find the List to Review You will now see a table of Student Access Lists awaiting approval. You can use the filters to find the specific list you need to review. * **To find a list by name:** Use the **Filter Lists** search bar. * **To filter by campus:** Use the **Location** drop-down menu. * **To see only pending lists:** Ensure the **Show Approved** checkbox is **unchecked**. (Checking this box will show you all lists that have been previously approved). ![image-20240930-201029.png](https://kb.conroeisd.net/__attachments/a_6029f417e6c7375b4c4e941d06e2703184e0af36f52c020d0705e25317fb3fd4/image-20240930-201029.png?cb=8862cccd256a5220b23a648216bb4b45) #### Step 3: Review and Take Action 1. Click on a **Student Access List** from the table to highlight it. The students included in that list will be displayed for your review. 2. Once you have reviewed the list and decided on an action, select one of the following buttons: * **Approve List** * **Deny List** * **Delete List** ![image-20240930-201054.png](https://kb.conroeisd.net/__attachments/a_979a08e64681c41d0e5a8f3c503958593ffd4b7249b109fea65a5fb86f7f0a4f/image-20240930-201054.png?cb=eaaa00686b34fb09f2fb3f80a1e44aa6) *** ** * ** *** ![:info:](https://kb.conroeisd.net/__attachments/a_8437e7525260b2c162654fdefc971f511f0b9192093c9cf38c8b797a8abad3fc/atlassian-info?cb=feab5cd71111204d6b52545f3027dd0c) Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Archiving Old Goals **Appraisees** and **appraisers** can archive goals created within the designated archive date range. Once archived, the goal will move from the current evaluation list to the **Archived Goals** tab. Archived goals can be viewed or copied into new goals. *** ** * ** *** 1. Select **My Process** to access your tasks. ![image-20250116-151714.png](https://kb.conroeisd.net/__attachments/a_b1387e6f323fcf77a1a7028fc6cec13da06f8d68cc5f46a1408cfed2887047b8/image-20250116-151714.png?cb=4be79e0263e08e396d7f4cc3034516b5) 2. Click the drop-down arrow to open **Goal Setting**. ![image-20241108-172455.png](https://kb.conroeisd.net/__attachments/a_768ae60c4e9cad0bceb959f33c6f6aa43902574be4cdad6d7aae0c4ac9b83766/image-20241108-172455.png?cb=2454a8f317caa4551b4b16f15055b9bc) 3. Select the goal you want to archive. ![image-20241108-172511.png](https://kb.conroeisd.net/__attachments/a_b1a503fb30731d926c4cc1820a7333c12db0e0454dc8e591cab68319fab5bac2/image-20241108-172511.png?cb=a79d894536326b5c6242cebc5e2512cf) 4. Click the **Archive** button. ![image-20241108-172526.png](https://kb.conroeisd.net/__attachments/a_3f4eba42140e061f807fdcbf0a9ec8c65a78c92d6dc4c97edea301096e7758d2/image-20241108-172526.png?cb=c2932a437810b8f1d3284d93d18c4f1e) *** ** * ** *** ![:info:](https://kb.conroeisd.net/__attachments/a_8437e7525260b2c162654fdefc971f511f0b9192093c9cf38c8b797a8abad3fc/atlassian-info?cb=feab5cd71111204d6b52545f3027dd0c) Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Assessment Management * [Create a New Standard Assessment](https://kb.conroeisd.net/kb/create-a-new-standard-assessment.md) * [Copy an Assessment](https://kb.conroeisd.net/kb/copy-an-assessment.md) * [Why Am I Unable to Edit, Delete, or Add a Question on a Test?](https://kb.conroeisd.net/kb/why-am-i-unable-to-edit-delete-or-add-a-question-on-a-test.md) * [Assessment Naming Guidelines](https://kb.conroeisd.net/kb/assessment-naming-guidelines.md) *** ** * ** *** Still have questions? [++**Visit the Additional Help section**++](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Assessment Naming Guidelines * [Aware Assessment Naming Guidelines](https://kb.conroeisd.net/kb/aware-assessment-naming-guidelines.md) * [Updating an Aware Campus Assessment Name](https://kb.conroeisd.net/kb/updating-an-aware-campus-assessment-name.md) *** ** * ** *** Still have questions? [++**Visit the Additional Help section**++](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Asset Management * [How to Look Up and Edit an Asset in Incident IQ](https://kb.conroeisd.net/kb/how-to-look-up-and-edit-an-asset-in-incident-iq.md) * [How to See All Assets in a Room in Incident IQ](https://kb.conroeisd.net/kb/how-to-see-all-assets-in-a-room-in-incident-iq.md) * [How to Tag Department Purchased Devices in Incident IQ](https://kb.conroeisd.net/kb/how-to-tag-department-purchased-devices-in-incident-iq.md) * [Printing Asset Tags in Incident IQ](https://kb.conroeisd.net/kb/printing-asset-tags-in-incident-iq.md) *** ** * ** *** Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Assigning Individual Student Supports Eduphoria users with the **Manage Student Supports** permission in Aware can assign testing supports to students in several ways. For small adjustments, such as adding a new student to the class, users can assign supports manually. *** ** * ** *** Open **Eduphoria Aware** , under **Students** , select **Profiles**. ![image-20241108-184814.png](https://kb.conroeisd.net/__attachments/a_cca833d24dd76cedd99c37e415fe0f4d462aa67b694bd707a6dea3c24f336a07/image-20241108-184814.png?cb=0ef5a5fb4a5285a7a91248ca27289aa7) Find a student by applying any combination of the following filters: * Grade * School * Teacher * Course * Enrollment * Program * Monitor Group * Form * Race/Ethnicity ![image-20241108-184927.png](https://kb.conroeisd.net/__attachments/a_68d5402d247472be68722067d7ad1a9f7b23dc1446704569951df1910715e697/image-20241108-184927.png?cb=4b328f75422bd0864305789ae82f4b76) Once you have located the student, click on the student's name to open their **Student Profile** . Click the **General** tab on the student profile, then check the appropriate boxes for each subject under **Student Supports** . Once finished, click **Update**. ![image-20241108-185025.png](https://kb.conroeisd.net/__attachments/a_6c048171507d01248023f9ec207da110a07b12140d51931e2f19d86e47630a86/image-20241108-185025.png?cb=9b5eb729c0fd1cde691646667ee5ace8) *** ** * ** *** ![:info:](https://kb.conroeisd.net/__attachments/a_8437e7525260b2c162654fdefc971f511f0b9192093c9cf38c8b797a8abad3fc/atlassian-info?cb=feab5cd71111204d6b52545f3027dd0c) Still have questions? [++**Visit the Additional Help section**++](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Assigning/Reassign a Ticket to a Team If a ticket is not meant for you or outside your area of responsibility, **reassign it to the appropriate team**. This ensures the issue is routed to the right people and avoids tickets becoming stuck or unresolved---especially if an individual leaves. **Please note that this option is only available to users with the appropriate permissions. If you are unable to access it, this is likely the reason.** Many items can be routed by **changing the selected issue type** or by applying the **"Escalated to Level 2 Support"** status, which will automatically route the ticket to the appropriate team. For additional guidance, please refer to this page: [Workflow Rules That Apply to All Tickets](https://kb.conroeisd.net/kb/workflow-rules-that-apply-to-all-tickets.md) ## Why This Matters * When **you assign or reassign a ticket to a team**, our system: * **Unassigns** you as the current agent * **Updates the ticket status to** : `Forwarded Ticket` ➤ This informs the **requestor** that the ticket has been passed to another group for resolution. > ✅ Forwarding to a team keeps ticket ownership clear and manageable. It's much easier to maintain team memberships than to track individual ticket assignments. *** ** * ** *** ### How to Assign a Ticket to a Team 1. Open the ticket 2. Click **More** (three-dot menu at the top of the ticket) 3. Select **Assign to Team** 4. In the pop-up window: * Use the dropdown to search/select the appropriate team * Click the ➕ icon to assign the team 5. The ticket will now: * Show no individual agent assigned * Update its status to **Forwarded Ticket** ![image-20250724-174151.png](https://kb.conroeisd.net/__attachments/a_77908d9ef6ca6c96807b1af43f65c2b657903f5167a6db4575a7d04f62f78037/image-20250724-174151.png?cb=374fcf9e6c31983e9037fb099da9b28a) *** ** * ** *** ### Reassigning to a Different Team If a ticket is already assigned but still not in the right place: * Repeat the above steps to reassign it to the correct team * The system will still update the status and unassign any individual agents *** ** * ** *** ### Best Practice Always **reassign to a team** rather than a person if: * You're not the right person to handle it * You're unsure who exactly should take it * You're going to be out of office for an extended time *** ** * ** *** Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Assignments [Google Assignments](https://kb.conroeisd.net/kb/google-assignments.md) * [Adding An Assignment in Your Course](https://kb.conroeisd.net/kb/adding-an-assignment-in-your-course.md) * [How to Submit an Assignment on Behalf of a Student](https://kb.conroeisd.net/kb/how-to-submit-an-assignment-on-behalf-of-a-student.md) *** ** * ** *** Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help.md) for further assistance. --- language: "en" --- # Attend a Town Hall --- language: "en" --- # Authorize your Google Connection If you encounter the message **"You need to authorize this integration in order to use it. Please sign in to your Google account and authorize this integration"** while trying to access a Google-related assignment in Canvas, follow the steps below to resolve the issue. Please ask your teacher to verify whether the assignment is a **Google Cloud assignment**, as this can sometimes trigger the error message. *** ** * ** *** ## **1. Try Incognito Mode** If you can, try using **Incognito** or **Private Browsing** mode. This will help you avoid issues with multiple Google accounts (like personal, school, or work accounts) being signed in at the same time. Incognito mode gives you a fresh start, so you can sign in to Canvas and Google with just your **CISD student account**. ![Graphical user interface, text, application, Word Description automatically generated](https://kb.conroeisd.net/__attachments/a_bbf19a5ff9ac87dca82de57ff2495a5b4171903c3f3530bdd630fa2e36846bd1/Qp3mZPne_7nEf3U9TsLibmv_2c9_fEjmklYjx9bgKHF0lij-LJDwPi6AhM3k4WoHCDV1h_y6Dtaiy-4E7MqK3HzXZbYh6iAaWx6qElrU-2dp3kkwoBChPL2jHbOUWXvYV7Q4iT3wreLsIZRegGfgMA?cb=129a8757926b94b6cd1efd5c20c395b5) ### 2. **Select the "Authorize" Option** Click the **Authorize** button. A new window will pop up asking you to sign in to your Google account. If you see a personal email address in the **Email or Phone** field, it means your personal Google account is being used. If the window disappears quickly, click the **Authorize** button again to reopen it. ![image-20241008-190403.png](https://kb.conroeisd.net/__attachments/a_eadb44ebaa7867ab2e642e53cbbd2384e1d43c32f051c9f59a92207a24d5ea94/image-20241008-190403.png?cb=d11b7da705184f88a0e9852594d2ad89) #### 3. **Remove Personal Email \& Enter CISD Email** Clear the personal email from the text box, then enter your **CISD student email** (e.g., [**example@studentmail.conroeisd.net**](mailto:example@studentmail.conroeisd.net)). Click **Next** to proceed with the sign-in process. ![image-20241008-190625.png](https://kb.conroeisd.net/__attachments/a_ed95ce927db69b1f87e19e9122616e33cde9a27cd59db3f85d15cbab40a9a8b0/image-20241008-190625.png?cb=06cc0977bb163c65b6cf9cf997ca536a) #### 4. **Complete the Authorization** Follow the prompts to complete the authorization. Once done, you should be able to access your Google Drive assignment in Canvas without issues. *** ** * ** *** ![:info:](https://kb.conroeisd.net/__attachments/a_8437e7525260b2c162654fdefc971f511f0b9192093c9cf38c8b797a8abad3fc/atlassian-info?cb=feab5cd71111204d6b52545f3027dd0c) Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Aware * [Creating and Managing Monitor Groups](https://kb.conroeisd.net/kb/creating-and-managing-monitor-groups.md) * [Quick Views](https://kb.conroeisd.net/kb/quick-views.md) * [Student Access Lists](https://kb.conroeisd.net/kb/student-access-lists.md) * [Teacher Teams](https://kb.conroeisd.net/kb/teacher-teams.md) * [Testing](https://kb.conroeisd.net/kb/testing.md) * [Assessment Management](https://kb.conroeisd.net/kb/assessment-management.md) *** ** * ** *** Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Aware Assessment Naming Guidelines The assessment naming convention in Aware for Conroe ISD is ***required*** for all Campus Assessments. Assessments that do not adhere to the naming convention will not be archived and **will be deleted** during the summer. Once deleted, a test will be permanently erased from Eduphoria and will need to be recreated. *** ** * ** *** In Aware for Conroe ISD, all campus test titles must begin with the campus name, as per the assessment naming Guidelines. See examples below. ![image-20240423-185116.png](https://kb.conroeisd.net/__attachments/a_fdc5d3ed6777526a3e43872f015f722da54275400d6197841815d1c490fd2dd1/image-20240423-185116.png?cb=d9e61704949797def4ab24f5c2a14edf) Once a test is completed and all documents have been scanned or scored, it should be archived. Archiving does not prevent the test from being analyzed, but no additional answer documents can be scanned for that test afterward. Any previously created assessments will need to [have the titles corrected, if they do not follow the naming convention.](https://kb.conroeisd.net/kb/updating-an-aware-campus-assessment-name.md) Only the teacher or team member can archive Teacher \& Team tests. It is recommended to archive tests periodically and to archive all remaining assessments at the end of the school year. [Here's End-of-Year Housekeeping tips.](https://kb.conroeisd.net/kb/eduphoria-housekeeping-tips.md) If a test is reused in the following school year, it should be copied from the archived test to associate it with new students for the current year. If the same test is used repeatedly without creating copies from the archive, the data will merge across years. *** ** * ** *** ![:info:](https://kb.conroeisd.net/__attachments/a_8437e7525260b2c162654fdefc971f511f0b9192093c9cf38c8b797a8abad3fc/atlassian-info?cb=feab5cd71111204d6b52545f3027dd0c) Still have questions? [++**Visit the Additional Help section**++](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Aware Saved Filters Saved Filters enable users to save a set of filters as presets. These can be accessed via the **Bookmark** icon in **Quick Views**, Single Test Analysis, Author Assessments, and Student Profiles. You can save multiple filters and easily toggle between them. *** ** * ** *** **Step 1**: Select any combination of filters from the toolbar, including view, year, grade level, subject, and test type. You do not need to select every field to save a preset. Text entered into the search box cannot be saved as part of a **Saved Filter.** ![TagLl2pu7Z5AyzNzjd-E5P-OY4e6nxcUFs4YCiyliCwidHIfhCDKhPolmrCF9asb2XzBuvWs1rmYnCs09nh7qCDrj-prXsEemhV9n9aY8rBhg3Q8FQrmKkncoIL1jhk4h6VAiwsZsAfEc-n6bxBZOA](https://kb.conroeisd.net/__attachments/a_0b2af2da2b26c8883d3453fde1a9f9a0b30e981453490491bb118603c41d318e/TagLl2pu7Z5AyzNzjd-E5P-OY4e6nxcUFs4YCiyliCwidHIfhCDKhPolmrCF9asb2XzBuvWs1rmYnCs09nh7qCDrj-prXsEemhV9n9aY8rBhg3Q8FQrmKkncoIL1jhk4h6VAiwsZsAfEc-n6bxBZOA?cb=91d878216cd15fce2720d33eb5d3d69c) **Step 2** : Select the **bookmark** icon. ![Saved](https://kb.conroeisd.net/__attachments/a_49196ba0b92ccd9cdd691072e24d18955ae732679ab474a66a13b149f4d339a8/V_kuDRN69KdJjtgdoGVlnre63nZ9tiDy9ery12CIeG1LgUyG-HyHHbRUcWjNvqlV2hGeR_1o3epe6zoiOFlcg2d6XokbtaCNywT2z7UKHGjSPyWSYKLGKOubK-CSwIcLaWqWyCsdSx1MDrMA21a1bQ?cb=7f450d66a1c7b7416ad76a0893e6eba3) **Step 3** : Ensure the chips show the selected filters and name the filtered view. Click **Create**. ![Saved](https://kb.conroeisd.net/__attachments/a_c903b6d3e746052dc93ecdf0298c21a9212465e18488d1f5e4add1be06585187/k5A8HnkLgzwfQ38s_auHh1xQdBHkC4YcQszZoIZKZJfbL13IC5wKDxuCB1G-feUA5nyZSDfFzg0M_Cm9aR6T9qW0zOPw0TnXlAFhMWMugTR_5uBYlyP2Geti43hJK8GhDGlH3eJaj0qLV2cTEmNNoA?cb=25ce0f9b897403d08fee5ca9504ec499) *** ** * ** *** ## **Creating a New Saved Filters After the First** **Saved Filters** can save several presets. If you manage a variety of subjects or grades, you can create **Saved Filters** presets for different groups of assessments. **Step 1:** To create another Saved Filters preset, select a new series of filters and click the bookmark icon. ![kHKlxubegfC_YzT5_wdL39NWNrzwS4tYse_7_jceFTLRancfbM3mZd-EipOl9SN_QalP80kKApvH3NNFxuax4lCPvGl2wz9sc0iUBpLw-R7clRjeevz23jw7WVg0Op9rJGxs25ahZuiOhMIIgrkUhg](https://kb.conroeisd.net/__attachments/a_714e838438896d8a234c6adbc0a72afc7abc8b24348abdb7f551accfb15f5fac/kHKlxubegfC_YzT5_wdL39NWNrzwS4tYse_7_jceFTLRancfbM3mZd-EipOl9SN_QalP80kKApvH3NNFxuax4lCPvGl2wz9sc0iUBpLw-R7clRjeevz23jw7WVg0Op9rJGxs25ahZuiOhMIIgrkUhg?cb=42fc6019d1a583372ef2ad598f62e647) **Step 2:** Click **Save Current Filter Set.** ![Saved](https://kb.conroeisd.net/__attachments/a_14ac135f0730c442db16dd5cd13be6f992fbf69d1f38e98215dcfd944d87ca0d/EvnG4e_cPaJ71JQFjC4mT0r6MhXK9oABYEcWx-36Y2zx8kN1AWvnYPr8a2rCj8pTE7Ol98gR-bf73M5aN4AIfHcZ0WpXkmiiKHHMxobXmyIe44ZPcHwtSj5RhbZ8Qym059F7OBeQeYsWw9o9FsS6QQ?cb=5bc9d5892b495373a193362823771f62) **Step 3:** In the pop-up window name your filter set and click **Create**: ![yZoJ4NhhsQwmsbmbKqt4e-Gn56q0NxBMZWqS6h3ti0Ln3wRyiepiBBuhlemo4Aj-AOZOYok28afCNG4NxRZp89w92tZzVVz3C5nM55kqnJoOqvQyCfW59749AYYKPdSv5A693DNXLOJHJpTMdNtXDA](https://kb.conroeisd.net/__attachments/a_880f48372c320f69da008b225363a1898f2f99824bcd24e332be6cd37e669df0/yZoJ4NhhsQwmsbmbKqt4e-Gn56q0NxBMZWqS6h3ti0Ln3wRyiepiBBuhlemo4Aj-AOZOYok28afCNG4NxRZp89w92tZzVVz3C5nM55kqnJoOqvQyCfW59749AYYKPdSv5A693DNXLOJHJpTMdNtXDA?cb=140213c41b1d423b7abaaf89083aad39) *** ** * ** *** ### **Accessing, Choosing, and Deleting Saved Filters** **Saved Filters** presets cannot be edited. If needed, delete a **Saved Filters** preset and create a new one. Deleting **Saved Filters** presets cannot be undone. **Step 1:** Select the **bookmark**icon to load created Saved Filters presets. ![KyGFyWehzxScHTrGwIifcWUt9CF7Fvccwwn5dKII-1KE5zWGjZW1ilxgwMMBC1vX9EbnNLCIoCyA3QzdoED70O3lrBYK7Qm9Upym09KBCyP2jbqIB2rZMNI3XEWqhfymHjdIu_nLdyM3ikgBfZXSmA](https://kb.conroeisd.net/__attachments/a_f2357d146b33114c72793caea3c3b51dd88de40d18086f89008a343431e797e9/KyGFyWehzxScHTrGwIifcWUt9CF7Fvccwwn5dKII-1KE5zWGjZW1ilxgwMMBC1vX9EbnNLCIoCyA3QzdoED70O3lrBYK7Qm9Upym09KBCyP2jbqIB2rZMNI3XEWqhfymHjdIu_nLdyM3ikgBfZXSmA?cb=8d434e1b1077ba9e6c48e79ac35cc73b) **Step 2** : Select the Desired **Saved Filter** preset and click **Apply.** ![8KRifin5pcSQO-7JU6xbnZAjOZ-nvGbAsVyWJ1hNYE2l3KJnSnjcB6ngD6lXOxOPGJKIapeCXf5_kgwQa_0AWN6JBn_Rq1vjGzhxVrgqoj7goiV5ZOh8ag50deWDQ61I8N-Y2REBUzeGWIsv2J0Dbw](https://kb.conroeisd.net/__attachments/a_d75271ab88958eb00852cd87ad5bb98c93003897c90656d1b64efe7ccf68d147/8KRifin5pcSQO-7JU6xbnZAjOZ-nvGbAsVyWJ1hNYE2l3KJnSnjcB6ngD6lXOxOPGJKIapeCXf5_kgwQa_0AWN6JBn_Rq1vjGzhxVrgqoj7goiV5ZOh8ag50deWDQ61I8N-Y2REBUzeGWIsv2J0Dbw?cb=5400a1dcbea7479c393fd8f08b15b172) **Step 3:** Click the**trashcan** icon to delete a **Saved Filters** preset. ![Saved](https://kb.conroeisd.net/__attachments/a_a598478bd6f7c7115cffd21ccacb11ed3fa4c15733b6fad0aea7f0c553361a3d/BDx5Eq00AQorOFOEDXHqUL-3v412bhL1yB3Yo2TFwlegD55VYcbHQDJLQkXErvlAk1g282xqOLrUijrFve9nmkDFF2vJV4Axktbs-2NIMySbh0CHK1e3B5NB7OHVmN0owun-MDLmAn67fq5WD-l4jw?cb=9d63b769b00599869f5e84d8b4f5bf8e) **Step 4:** Hover over the **information** icon to see the **Saved Filters** details in the preset. ![Saved](https://kb.conroeisd.net/__attachments/a_19e736b0cbbb60598ffa3c6c33794bba1700512466f47944b318381cf0ea2cea/O-5caQivwVlEO1aOUdDLFAG976Qs33Jqc3x9j0fcq9e_pQoe0oBkYOJruqdTzcAkaLZBndsXeIUNmGvUg4D5GWJ1N-9GCxJhkwQaowa8opPAE6tPacc5IC6IlG1y5Wg-Ot2OnlFAXHAiDWRS782EKA?cb=bd8d328c793254269a7bd0d43064a5b2) *** ** * ** *** ### **Setting a Default Saved Filter** A **Saved Filters** preset can be made the default preset by selecting the **star** icon next to the preset's name and clicking **OK.** ![Saved](https://kb.conroeisd.net/__attachments/a_a42c72071633aede7fba3b08486d452b64e9e1bd333ea1b0d8822843645b2725/B-iDEe9sRNh6O9ZHetns9KClgySRSvN5prm-1DvABlMZdA4agqft0vA07rUFyAwTg8NBbFajb9igXIXY1_H0KZdldOZ0RZ-mvYHzplCxBLdn9J_OarFlr-g9oMeXjAjZwyuwE0mhdRqvq814aAfvnw?cb=155983a7a79d200137028464718538d5) Favoriting a **Saved Filters** preset loads the table with the selected filters every time. Only one **Saved Filters** preset can be selected as a default at a time. Default Filters can be altered at any time. Select another **star** icon to change the default. To remove a default, click the **star** icon again to deselect it. *** ** * ** *** ![:info:](https://kb.conroeisd.net/__attachments/a_8437e7525260b2c162654fdefc971f511f0b9192093c9cf38c8b797a8abad3fc/atlassian-info?cb=feab5cd71111204d6b52545f3027dd0c) Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Batch Check In *** ** * ** *** Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Batch Check Out *** ** * ** *** Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Beginning to Work a Ticket (Starting a Ticket) Before resolving any ticket in Incident IQ, you must first **start** the ticket. This process assigns the ticket to you and opens access to essential tools for logging progress. *** ** * ** *** ## Steps to Start a Ticket 1. Navigate to the ticket in Incident IQ. 2. Click **Start Ticket** near the top of the page. 3. Once clicked: * You are assigned as the **ticket agent** * The ticket status updates to **In Progress** * The **Ticket Progress** section becomes visible ![image-20250724-171811.png](https://kb.conroeisd.net/__attachments/a_487cc50ab2d20bf42bd6237f9cb99c68f3d57a21859b7dbd2a3afeeff7d090f0/image-20250724-171811.png?cb=740657372a88c4b7f669f4b0b46924ea) *** ** * ** *** ### What is the Ticket Progress Section? After starting a ticket, the **Ticket Progress** section appears. This is where you will: * Add resolution actions * Leave internal or external comments * View the ticket timeline * Track your time spent on specific tasks This area serves as your **workspace** for all activity on the ticket. ![image-20250724-171649.png](https://kb.conroeisd.net/__attachments/a_b52976c38b3adc815e21826a69efaaf157174db60f751f768b40be9f6d950ce7/image-20250724-171649.png?cb=0caca041cd29d7010e38a1a9103e38e3) *** ** * ** *** Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Build your New Quiz To open the New Quizzes build page and add content to your quiz, click the **Build** button. ![image-20241017-193738.png](https://kb.conroeisd.net/__attachments/a_e70933b31796ab4b3786acd67abc7ecc10175678cd4fc0daab486dcc73dbe144/image-20241017-193738.png?cb=209e009e52fd84ad8d665ddce500f2be) After clicking the **Save** or **Save \& Publish** button and returning to the quiz page, you can click the **Options** icon and then select **Build**. ![image-20241017-193750.png](https://kb.conroeisd.net/__attachments/a_47cb9b93b38c985e524433af0f3b21de5afdad08ce5c0c5bf28a56bc3d643ea6/image-20241017-193750.png?cb=5433330a2e858df188b7761884102f4f) On the Build page, you can edit the quiz **title** and **instructions** , access **item banks** , align the quiz to **outcomes** , **preview** it from the student view, navigate the quiz \[5\], and use the Rich Content Editor to format and add content to your quiz instructions. ![image-20241017-193939.png](https://kb.conroeisd.net/__attachments/a_1dd407870ad60adae1410a897ff087b30bfccfbccc7e1278129ea736e68f504e/image-20241017-193939.png?cb=e87b60973b31ebf3e51da4f90aed849c) To add content to your quiz, click the **+**button. ![image-20241017-194114.png](https://kb.conroeisd.net/__attachments/a_6bf228aa7d904a1e6eb17b941eddf609dc892ebff496121704eca2a9ea1e4caa/image-20241017-194114.png?cb=f8cb1b973e535e6383fee028ab19aa56) To add content from an item bank, click the Item Bank button \[1\]; to create a new question, select the appropriate question type button \[2\] or add stimulus content (Gives students content with associated questions) \[3\]. ![image-20241017-194256.png](https://kb.conroeisd.net/__attachments/a_938c67c3f579cb379d8d87830907bb3cf649b346779052e67249005ef70197b0/image-20241017-194256.png?cb=6c9ea3974a430933a99493c76ae63436) For each question, you can enter a title \[1\], stem \[2\], and answers \[3\], select specific options \[4\], align it to an outcome \[5\], add it to an item bank \[6\], adjust the point value in the Points field \[7\], provide general feedback by clicking the Feedback icon \[8\], and save the question by clicking the Done button \[9\]. Essay questions do not include an answer field and must be graded manually. ![image-20241017-194417.png](https://kb.conroeisd.net/__attachments/a_9b53ab88ada9a1369caf94dfa1ce02a9fe5044ecf35efd9efe97173e28177dcc/image-20241017-194417.png?cb=e9d8eaf811fe152ba76e5b7c57ad61e6) To delete a question, click the **Delete** icon, and the page will confirm your intention to remove the item. ![image-20241017-194519.png](https://kb.conroeisd.net/__attachments/a_1fc231aba63cafabe5b8fb925ecd351fb6926b332adc2e4117e9ed8e914531ee/image-20241017-194519.png?cb=796c2868b24ca3c9eb50f430a54f7e2e) Click the Expand icon to open the Question Navigator and view the content inside your New Quiz. ![image-20241017-194828.png](https://kb.conroeisd.net/__attachments/a_2d1ab24906bbcb0efeef40a364e29ba39024e77f27530d70d04a5e4cca8cfc53/image-20241017-194828.png?cb=2e04fe841469b2883c6fb3e376db54db) In the Question Navigator, you can see each question number \[1\], question type \[2\], point total \[3\], question stem \[4\], and total points for the question \[5\]. ![image-20241017-194909.png](https://kb.conroeisd.net/__attachments/a_79325eb4a16546090528666fa12283a7b3e95920744f337e57fd49bb5cf422a1/image-20241017-194909.png?cb=6708a91c61363a13fd72ae3cdf621b9c) To view a question in the quiz, click the question stem \[1\] to be taken directly to it. To manually reorder questions, click and hold the Move icon \[2\], then drag the question to your desired position in the quiz. ![image-20241017-195005.png](https://kb.conroeisd.net/__attachments/a_c7d2a009b650ce68d7340a67f37519c5b2c102bb5a6411c05c6daebef94cedeb/image-20241017-195005.png?cb=0812f88ef5113324520e38f1dfba7fce) To close your quiz and go back to the Quizzes page, click the**Return** button. ![image-20241017-195052.png](https://kb.conroeisd.net/__attachments/a_8887fac9297ad362ffcb79f2b45b214055b81e3989a5b9a79ffc43caca25fce2/image-20241017-195052.png?cb=409650f96adcf26976ab97ef675f8f88) *** ** * ** *** ![:info:](https://kb.conroeisd.net/__attachments/a_8437e7525260b2c162654fdefc971f511f0b9192093c9cf38c8b797a8abad3fc/atlassian-info?cb=feab5cd71111204d6b52545f3027dd0c) Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Bulk Verify Assets Using the Incident IQ Website The **Bulk Actions Verify Assets** tool allows you to quickly verify multiple assets at once using the Incident IQ website on your desktop PC, laptop, or Chromebook. Follow this guide to learn how to efficiently verify a batch of assets during your audit. **Prerequisite:** To use this process, you will need a barcode scanner connected to your device. Please reach out to your Campus Tech if you need to borrow a barcode scanner for this purpose. **Important Note:** If you scan an asset in your room and it is **not**showing up in Incident IQ, please contact the campus tech at your location. *** ** * ** *** ## **How to Bulk Verify Assets** ### **Step 1: Log In** Log into Incident IQ via your SSO on your Desktop PC, Laptop, or Chromebook. ### **Step 2: Rapid Scan and Select All** 1. Using your connected barcode scanner, perform a Rapid Scan of the assets you are verifying. 2. Once your list populates, click the **Select All Checkbox** located in the top right corner (just below the asset count) to select all the devices you have scanned. Need help with scanning? See our guide on [**Performing an Audit: Rapid Scan**.](https://kb.conroeisd.net/kb/performing-an-audit-rapid-scanning.md) ![Incident IQ Rapid Scan list showing the Select All checkbox checked.](https://kb.conroeisd.net/__attachments/a_026c4e2bcf23116b4dc8a0feca02e4a98f97ed64ca6c2bfb9fcfb7bccbf9b282/image-20250721-225530.png?cb=0a5d961ba43d19f9804f6c2f8ac5fa20) ### **Step 3: Select 'Verify Assets'** Click the **Other** drop-down arrow at the top of the list, and then select **Verify Assets**. ![image-20250721-231756.png](https://kb.conroeisd.net/__attachments/a_efb8fb53528641e66560944b1cb4097fa1d4d7d2bb8569843e7b671f5920f01f/image-20250721-231756.png?cb=cd7ddec2364dbe5473fa1fe7e2fb0194) ### **Step 4: Update the Status** In the verification window, click the drop-down menu next to **Status** and choose **Verified/Correct**. ![Verify Assets menu with Verified and Correct chosen from the Status drop-down.](https://kb.conroeisd.net/__attachments/a_0f9e9f7965f7a419f128e31980cf3ae1a5ef8216e047679c8d4f1f71925fd84b/image-20260409-222956.png?cb=90005177428a0ab8011dcb515844edca) ### **Step 5: Confirm Location** Toggle on the **Location** switch and ensure that your specific campus is the location shown. ![Location toggle switched on showing the selected campus.](https://kb.conroeisd.net/__attachments/a_f6ea16aca687a905d853821e4209ebb4592696b243a1c5fdfbe785c41002954c/image-20260409-223236.png?cb=a2aa6c3c55e73c4638ebf729d596f5e2) ### **Step 6: Confirm Room** Toggle on the **Room** switch, and then select your room from the drop-down menu. * If you do not see your room listed immediately, you can type it into the search bar and select it. ![Room toggle switched on with a specific room selected from the drop-down menu.](https://kb.conroeisd.net/__attachments/a_e83ae6d11dd3a0620115b594ecc9f7419ffa4aa8f37f7c6ac562785a98c47356/image-20260409-223641.png?cb=cddc5da4610373c5f6309c02a1bd59aa) ### **Step 7: Update Assets** Once the Status, Location, and Room are all accurately selected, click the **Update Assets** button. ![image-20260409-224046.png](https://kb.conroeisd.net/__attachments/a_d8c3d5d70f927b7554bbc125aea0551b50ea2b1d9b510ffa565e8d1ed1c704df/image-20260409-224046.png?cb=5c472cccbc7687820ea0c394309d02da) *** ** * ** *** ## **Success \& Video Guide** Congratulations! You have successfully verified the assets in your room or non-classroom area using the Rapid Scan and Bulk Verify process in IIQ. For a visual walkthrough, please watch this quick [**Video Guide: Bulk Verifying Assets from Start to Finish**](https://conroeisdnet-my.sharepoint.com/:v:/g/personal/samitchell_conroeisd_net/IQAEfpSyXytQQ6akA7z46j4DAUPtXgtDaBVQyr2lGS3XGgs?nav=eyJyZWZlcnJhbEluZm8iOnsicmVmZXJyYWxBcHAiOiJPbmVEcml2ZUZvckJ1c2luZXNzIiwicmVmZXJyYWxBcHBQbGF0Zm9ybSI6IldlYiIsInJlZmVycmFsTW9kZSI6InZpZXciLCJyZWZlcnJhbFZpZXciOiJNeUZpbGVzTGlua0NvcHkifX0&e=dbWNQ0). *** ** * ** *** ## **Troubleshooting \& Support** * **Missing Assets:** As a reminder, if you scan an asset in your room and it is not in Incident IQ, do not ignore it. Please contact your campus tech so they can request the District Asset team to add the asset. *** ** * ** *** Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Business Process Guides * [EMP-Document Return Workflow Documentation and End-User Guide](https://kb.conroeisd.net/kb/emp-document-return-workflow-documentation-and-end-user-guide.md) --- language: "en" --- # Camera/Audio Settings for a Teams Meeting Prior to entering a meeting, you will check your camera and audio settings using the following screen. ![Teams Camera and Audio Settings.jpg](https://kb.conroeisd.net/__attachments/a_2ba1aa781f5e7006fb8998ae6fed319b7e12b81072e86ff6e6770922f40f87cd/Teams%20Camera%20and%20Audio%20Settings.jpg?cb=055c8eb68b7ee0a2e13945edbb903cbf) 1. **Camera:** This is where you can turn your camera on or off. 2. **Background filters:** If your camera is on, you can change what appears behind you in your video. 3. **Device settings:** Select audio device and camera setting to make adjustments to your audio or camera source. 4. **Microphone:** If 3 or more people have already joined the meeting, you will automatically join the meeting on mute. Toggle on the slider to activate your microphone. 5. **Audio off:** Select this option when there's already an active microphone and speaker in the same room as you. This will ensure there is no echo. --- language: "en" --- # Campus-Based Professional Technology Acceptable Use Guidelines --- language: "en" --- # Campus-Based Professional Technology Handbook --- language: "en" --- # Campus-Based Professional Technology Resources [Campus-Based Professional Technology Handbook](https://kb.conroeisd.net/kb/campus-based-professional-technology-handbook.md) [Campus-Based Professional Technology Acceptable Use Guidelines](https://kb.conroeisd.net/kb/campus-based-professional-technology-acceptable-us.md) [FAQ: Campus-Based Professional Technology](https://kb.conroeisd.net/kb/faq-campus-based-professional-technology.md) --- language: "en" --- # Campus Technology Contact Audit Guides * [Campus Technology Contacts Guide to Audits](https://kb.conroeisd.net/kb/campus-technology-contacts-guide-to-audits.md) * [Performing Audits \& Scanning](https://kb.conroeisd.net/kb/performing-audits-scanning.md) *** ** * ** *** Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Campus Technology Contacts Guide to Audits This document outlines the mandatory Beginning of Year and End of Year audit procedures for Campus Technology Contacts. Follow these instructions to coordinate staff room audits, verify campus assets, reconcile discrepancies, and submit the completed campus audit documentation. *** ** * ** *** ## 1. What Assets Need to Be Audited? Before starting your campus audit, review which items at your campus need to be audited. **Full guide on what assets to audit:** [What Assets do I Audit](https://kb.conroeisd.net/kb/performing-an-audit-what-assets-do-i-audit) ## 2. What Role Do Staff Have During the BOY and EOY Audit? * Each staff member audits their assigned room assets, verifies the assets in that room, and makes sure they are correctly assigned to their room in Incident IQ. * Each staff member completes the [Room Audit Checklist](https://docs.google.com/document/d/15V1HkZCOD_IweDm3QX3IHy-A4ZvPiAaGDvrQA4thP9k/edit?usp=sharing) and submits it to their Campus Technology Contact by the campus deadline. ## 3. What Is My Role During the BOY and EOY Audit? * As the Campus Technology Contact with Agent access in Incident IQ, your role is to facilitate your campus BOY and EOY audit. * You are the official accountable party for the accuracy and completeness of your campus audit. ## 4. What Are My Campus Audit Responsibilities? Your campus audit responsibilities include: * Reviewing all staff room audits for completeness in Incident IQ. * Auditing non-classroom and non-office areas, such as labs, storage rooms, common areas, and other areas with technology. * Reconciling asset discrepancies, including missing or broken equipment. * Ensuring all campus areas are audited. * Compiling the Campus Asset Audit Report. * Completing and signing the Campus Audit Certification Oath. * Emailing the completed audit and signed Certification Oath to Shane Mitchell in District Technology with the subject line: **Campus Technology Asset Audit -- \[School Name\]**. ## 5. What Are My Initial Steps for the Audit? * **Issue Room Checklists to staff:** Provide staff with the [Room Asset Audit Checklist](https://docs.google.com/document/d/15V1HkZCOD_IweDm3QX3IHy-A4ZvPiAaGDvrQA4thP9k/edit?usp=sharing) and a campus deadline for completion. * **Distribute audit instructions to staff:** * If staff will use a scanner and device, such as a Chromebook, laptop, or desktop PC, send them the [How to Audit Your Room Assets Using the Incident IQ Website](https://kb.conroeisd.net/kb/how-to-audit-your-room-assets-using-the-incident-iq-website) instructions. **This is the recommended and easiest method for auditing rooms.** It is recommended that you have a set of devices and scanners that staff can check out to complete the audit of their room. * * If staff will use the Incident IQ Mobile App to audit their room, send them the [Verifying an Asset Using the Incident IQ Mobile App](https://kb.conroeisd.net/kb/verifying-an-asset-using-the-incident-iq-mobile-app) instructions. The mobile app method is **not recommended** because it is not the easiest method and only allows one asset at a time to be audited. ## 6. How Do I Verify That a Staff Member Has Completed Their Room Audit? * Staff complete the audit process by verifying all room assets using the instructions you provided and giving you their completed and signed Room Audit Checklist. * * [Create a Room Custom View with Last Verification Date Column](https://kb.conroeisd.net/kb/create-a-room-custom-view-with-last-verification-date-column) for the staff member's room. * * **BOY Audit:** August--September * **EOY Audit:** April--May ## 7. What Areas of the Campus Do I Audit? * Campus Technology Contacts audit non-classroom and non-office areas. * This includes all common areas and storage rooms that have technology. ## 8. What Do I Do With Assets That Are in Repair During the Audit? * Make sure those assets have the status of **In Repair** in Incident IQ. * Add a verification date within the audit window after verifying that they are in repair and have the correct status. ## 9. What Do I Do With Assets That Come Up as Missing During the Audit? * Make sure they have a status of **Missing** in Incident IQ. * **Chromebooks:** Campus Technology Contacts can lock them through Incident IQ. * **iPads:** Have a **Device Lost or Stolen** Incident IQ ticket submitted for Shane's team to lock the device. ## 10. What Custom Field should I use for Assets that are on my campus but owned by another department? * The **"Asset Managed by"** custom field identifies campus-located assets owned by external departments. Use the field's dropdown menu to select the appropriate department for any non-standard campus equipment. Please see the guide below for more details: [How to Tag Department Purchased Devices in Incident IQ](https://kb.conroeisd.net/kb/how-to-tag-department-purchased-devices-in-incident-iq.md) * During your campus audit, ensure all assets belonging to the following departments have their "Asset Managed by" custom field defined correctly: * **Bilingual** * **CTE** (Career and Technical Education) * **Special Education** * **Special Education - OT/PT/AT** *(Assistive Technology)* * **Portable Building** > **Example:** If Special Education owns an asset on your campus, select **"Special Education"** in the dropdown menu for the Asset Managed by custom field. ## 11. What do I need to do to ensure that my portable buildings are accurately Audited and the portable room is correct in IIQ? * **General Requirement:** All technology assets in portable buildings must be verified and accurately assigned to the portable room in Incident IQ. * **Unoccupied Portables:** If a portable is not assigned to a staff member, it falls under the "non-classroom/non-office area" category and must be audited directly by you during BOY and EOY Audits. * **District Ownership:** Portable buildings and their technology are District property and must remain in the portable. *(Exception: Student devices assigned specifically to that portable by your campus).* * **Custom Field Requirement:** For all portable-owned technology, set the **"Asset Managed by"** custom field to **"Portable Building."** * **Standardized Naming:** The IIQ room name must strictly match the official name listed on the small **red sign** on the portable's exterior door. * **Custom Names:** If your campus uses an informal name for the portable, include it in the **Description** field in IIQ, not the primary room column. * **Missing Signs:** If a portable is missing its red exterior sign, let **Shane Mitchell**know. ## 12. What Custom Field Should I check is accurate for Chromebooks and iPads during the Audit? * If a staff member has a cart and student devices in their room, make sure the Cart Number custom field is filled out correctly in Incident IQ. * **Chromebooks:** Use the actual cart number in the Cart Number field. Correct format: **Cart #** , for example, **Cart 2035**. * **iPads:** Use the asset tag number of the cart in the Cart Number field. * When checking each staff member's room in Incident IQ, add the Cart Number column to the Room View to confirm that student devices have the correct Cart Number. * Check that the cart itself is correctly verified and assigned to the room in Incident IQ when checking a staff member's audit. ## 13. What Do I Do With Unaccounted Assets Once My BOY or EOY Audit Is Complete? * Move any unaccounted assets, including assets with an unknown status or location, that do not have a verification date within the audit window to your Unknown room. ## 14. What Do I Do With Assets Found During the Audit That Need to Be Recycled? * Follow the [Technology Recycling Process](https://kb.conroeisd.net/kb/technology-recycling-process). ## 15. What Steps Do I Take Once My BOY or EOY Audit Is Completed? Your audit is complete when you've completed the items below: * **Create the Campus Audit Report:** [Create a Custom Audit Report with Last Verification Date](https://kb.conroeisd.net/kb/create-the-eoy-campus-audit-report-with-last-verification-date) and include the following columns: Asset Tag, Serial Number, Model, Room Number, Location, Cart Number for student devices, and Last Verification Date. * **Verify Last Verification Dates:** * **BOY:** August--September * **EOY:** April--May * **Export and sign:** Export the report as an Excel file and sign the [Campus Audit Certification Oath](https://docs.google.com/document/d/1TCpQYzggww6MUkNwd1ui3Sy9xmRQXkFa6OS4WtFfqoE/edit?usp=sharing). * **Submit documentation:** Email the Excel report and signed oath to Shane Mitchell with the subject line: **Campus Technology Asset Audit -- \[School Name\]**. *** ** * ** *** Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Can't Access Google Assignments If your students are experiencing difficulties accessing a Google assignment, there are several common situations to consider and here are the strategies to address them. ## "Launch Error" If a student encounters a "Launch Error" while trying to access Google Assignments, it's likely due to account conflicts. At school, their CISD Google account is linked automatically when they sign into a Chromebook. However, at home, multiple family members may use the same device with personal Google accounts signed in. This prevents the students CISD Google account from connecting to the Google assignment, which prevents them from accessing the Google Assignment. Here are some tips to help resolve this issue: You can share this link with your students for detailed guidance. [Verifying Google Connection](https://kb.conroeisd.net/kb/verifying-google-connection.md) ![image-20241023-192815.png](https://kb.conroeisd.net/__attachments/a_12ac8ffda81ffd541a527ba58a11a7696bd7a5d0887963e2ffff5c4fb4395f4c/image-20241023-192815.png?cb=90936433e1690e250c40c37767ff06a3) ++**Verifying your Google connectivity while working in Canvas**++ For the best experience, please use the Chrome browser and log into your SSO [here](https://launchpad.classlink.com/conroeisd). You will need to enter your student username and password. ![image-20240930-141025.png](https://kb.conroeisd.net/__attachments/a_e29849e843d2205f3e2be7fbb8b81845fa36b3158f9cc4273aa9ecc2729e6bff/image-20240930-141025.png?cb=ef35bd5e06fcbf79f410d9bcc3a4e899) Once you're logged into your SSO main page, make sure you verify that you are logged into your Google Account. Click on the circled image, like the one in the image below. ![image-20240930-141156.png](https://kb.conroeisd.net/__attachments/a_10319e26b78d8eb08f338a0949be042de68d49c21320f9c1aa212243e928fdbb/image-20240930-141156.png?cb=d6966327b7ee8b58b96204f3a3b5a098) **Note:** If you are a student, your CISD student email account will be displayed, such as [xxxxx@studentmail.conroeisd.net](mailto:xxxxx@studentmail.conroeisd.net). ![image-20240930-141433.png](https://kb.conroeisd.net/__attachments/a_25649d34cffaec37438367d922bc3f6f7a666dd7fda9ac89ab3389b4a8b7b53f/image-20240930-141433.png?cb=c348638300ec0320b9968431fd212a87) Next, verify that you are logged into your Google Drive account. Search for Google Drive in your SSO and select the Google Drive icon. ![image-20240930-141642.png](https://kb.conroeisd.net/__attachments/a_7a2b74df001e5e4e47c43b7b5ea20e7453426728c2729117bfcc47f54899b2c3/image-20240930-141642.png?cb=7f4f3c7c65bf5e635a43a91ad1362d84) Once Google Drive is open, click on the initial in the top right corner. You should see your student email listed where the red arrow is pointing. ![image-20240930-141909.png](https://kb.conroeisd.net/__attachments/a_9842304edde86388fe24b02654daf48a267c1481413203d9f3ff0cfd209a312c/image-20240930-141909.png?cb=2a7d3595fbf531bc14dfac536f7a7bce) You have now verified that you are logged into your Google browser and signed into your Google Drive. ## "Can't access assignment; Student's can't access this assignment until the instructor opens the assignment and links their Google Account" If students report they can't view a Google assignment and encounter a specific error message, it may be because the instructor has not yet opened the assignment or linked their Google account. This issue often occurs because some aspect of the Google Assignment was shared and is not linked. ![image-20241023-195154.png](https://kb.conroeisd.net/__attachments/a_d3a67a2b2e9d6539758f37b3459a8ad34bc248a0f7b0a886600d2ee500dc1c94/image-20241023-195154.png?cb=e24a569cd891399d5c36f532d1a678ef) ### To resolve this error Log into your Canvas account in one tab by navigating to Canvas from your SSO. ![image-20241023-195830.png](https://kb.conroeisd.net/__attachments/a_7afce37b1ca11424a614b71a9ea7cc049c5613f5bd60b82ae59d77eb515f88b5/image-20241023-195830.png?cb=e63d28572c897300b3638bf53c4c9252) Open the specific Google assignment in Canvas. While keeping the Canvas tab open, open a new tab and navigate back to your CISD SSO. From there, find and click on Google Drive. ![image-20241023-200401.png](https://kb.conroeisd.net/__attachments/a_cfa90a09ceea5a9b53d2502ebd6d2d564062b84dcf0bdd9d9d6cd6e3885eda4c/image-20241023-200401.png?cb=5e007f1ff0650fbf8cae448025b01c02) Ensure that you are logged into both Google Drive in one browser tab and Canvas in another, then reopen the Google assignment. Following these steps should ensure the assignment is linked and accessible to your students. *** ** * ** *** ![:info:](https://kb.conroeisd.net/__attachments/a_8437e7525260b2c162654fdefc971f511f0b9192093c9cf38c8b797a8abad3fc/atlassian-info?cb=feab5cd71111204d6b52545f3027dd0c) Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help.md) for further assistance. --- language: "en" --- # Cancel a Town Hall --- language: "en" --- # Canvas Access for a Teacher's Long-Term Substitute: Campus Process To provide Canvas access to a teacher's long-term substitute, the campus scheduling specialist must add the substitute to the teacher of record's Staff District Information in eSchool. This process will grant the long-term substitute access to TAC and the Canvas courses assigned to the teacher of record. **Substitutes filling in for a teacher do not have Canvas accounts automatically created.** *** ** * ** *** Depending on when the process is completed by the campus, the long-term substitute should gain access to the Canvas courses within 24 to 48 hours. Please ensure the following information is entered accurately in eSchool: ![image-20240308-222412.png](https://kb.conroeisd.net/__attachments/a_3e2e2a08c6736f0414d104886b00a17107182b28029c483f03d44dd5d5868f5b/image-20240308-222412.png?cb=2e6c9e401796f27b515e153cf767aa52) *** ** * ** *** ![:info:](https://kb.conroeisd.net/__attachments/a_8437e7525260b2c162654fdefc971f511f0b9192093c9cf38c8b797a8abad3fc/atlassian-info?cb=feab5cd71111204d6b52545f3027dd0c) Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Canvas Assignment Enhancement - Students ![:info:](https://kb.conroeisd.net/__attachments/a_8437e7525260b2c162654fdefc971f511f0b9192093c9cf38c8b797a8abad3fc/atlassian-info?cb=feab5cd71111204d6b52545f3027dd0c) **Beginning June 2024, supported assignments display an improved interface and submission workflow for students. This feature improves the student experience in completing and submitting assignments, viewing rubrics, and locating teacher feedback.** ## Supported Assignment Types All existing currently supported assignment types automatically convert to the new assignment type. Assignments are only updated in active courses; concluded courses are not affected. Supported assignment types: * Online * External Tools * No Submission, On Paper * Group Assignments Not currently supported: * Peer Reviews Any assignment type that is not supported is redirected back to the existing assignment interface. ### Microsoft Immersive Reader Microsoft Immersive Reader is supported in Assignment Enhancement. ### Submission Details Page This feature currently only enhances the view of individual assignments. It does not affect the Submission Details page, which students can view via the Grades page. For supported assignment types, the Submit Assignment or Re-submit Assignment button redirects students to the new assignments view. ## Individual Assigment Overview The individual assignment page for students offers clarity on submission workflows. Additionally, the following enhancements are available: 1. The Assignment Summary header is always visible when viewing the assignment and floats at the top of the page. It displays the assignment title, due date, and points possible. Not all assignments may have a due date 2. The Attempt drop-down allows you to view submission attempts for the assignment. By default, the Attempt drop-down displays your most recent submission attempt. 3. The Progress Tracker displays the assignment submission and grading status. 4. Comments allows you to view assignment feedback or add an assignment comment for your teacher. 5. View the number of allowed attempts and 6. Availability Dates 7. Details section displays any added assignments instructions. 8. If a Rubric was added to the assignment, you can click on View Rubric to access it. ![image-20240418-142018.png](https://kb.conroeisd.net/__attachments/a_6308bb6608c31b7574e9c78e17a9363f542b8f06b05fb3cf5f065e11890ae1a7/image-20240418-142018.png?cb=3516f8828f119f05a4f4b641ad615ad9) ## Assignment Summary Header Supported individual assignments load the new assignments interface with an assignment header, which includes the assignment title, due date, availability dates, point value, and calculation method. A circular tracker indicating each phase of the submission process is also visible at the top of the page and displays the current status for the attempt: * In Progress (Next Up: Submit Assignment) * Submitted (Next Up: Review Feedback) * Review Feedback (This assignment is complete!) The assignment summary header is always visible and accompanies page scrolling. *Assignment Header* ![Assignment Header](https://community.canvaslms.com/t5/image/serverpage/image-id/70958i37579B6B9293DFC5/image-size/large?v=v2&px=999) ## Assignment Resources ### Attempts \& Dates The number of allowed attempts displays below the assignment summary header. Assignments that do not have a limit display as Unlimited Attempts. *Attempts and Dates* ![Attempts and Dates](https://community.canvaslms.com/t5/image/serverpage/image-id/71166i492312151FC2071E/image-size/large?v=v2&px=999) ### Assignment Details Below the header, the assignment displays the details of the assignment. The Details section is expanded by default but can be collapsed when needed. *Assignment Details* ![Assignment Details](https://community.canvaslms.com/t5/image/serverpage/image-id/71167iE85A6F1F01811CCB/image-size/large?v=v2&px=999) ### Rubric If a rubric is provided for an assignment, the rubric can be reviewed by students to help them refine their submissions. Rubrics can also be viewed after the assignment is submitted. Rubrics are expanded in the assignment by default. ## Submissions ### Submission Types The submission type set by the teacher displays for the assignment. When an assignment allows multiple submission types, each submission type is displayed as a button. If supported for the assigment, External App (LTI) tool icons also dispays as an allowed submission type. *Assignment Types* ![Assignment Types](https://community.canvaslms.com/t5/image/serverpage/image-id/71169i2D3DDAB17F403070/image-dimensions/451x158?v=v2) The submission type that is active when the student clicks the Submit Assignment button is the type that will be submitted for the assignment. Drafts of other submission types will be deleted. For example, if a student creates a text entry, changes the submission type to file upload, uploads a file, then clicks the Submit Assignment button, a message will indicate that a file submission is being submitted and any other submission (text entry) will be deleted. *Duplicate submission types* ![Duplicate submission types](https://community.canvaslms.com/t5/image/serverpage/image-id/71170i02B126D2640CB3C7/image-dimensions/582x179?v=v2) #### Annotation Submissions Student annotation assignments can be used with Assignment Enhancements. If this assignment type is enabled along with other types, the annotation assignment will always display as default, though another type can be selected. For best results, this assignment type should be the only type allowed for the submission. *Annotation Submission Type* ![Annotation Submission Type](https://community.canvaslms.com/t5/image/serverpage/image-id/71676iE1C9F0C3315E7E61/image-dimensions/650x126?v=v2) #### Online Files For all online submission types, students can draft a submission by creating/uploading the content for the submission type. Students can access the Files link to select files that have been uploaded to Canvas, or they can use the Webcam submission type to submit the assignment. External Tools that allow students to upload a file may also display. Files can also be dragged and dropped from a computer or uploaded from Canvas. A progress bar indicates how long until the upload is complete. When an online assignment does not permit uploading image file extensions (e.g. PNG, JPEG), the webcam button does not display as an assignment upload option. *File Uploads* ![File Uploads](https://community.canvaslms.com/t5/image/serverpage/image-id/77417iA105596CE3B3D24D/image-size/large?v=v2&px=999) Canvas retains the submitted content until the assignment is submitted via the Submit Assignment button. File upload, text, and media submission drafts can be deleted and re-created; URL submission drafts can be changed by updating the website URL added to the URL field. #### Text Entries For text submissions, the Rich Content Editor is always visible on the page. Previously it was collapsed into a placeholder view when it was not being used by the user. Entries are saved automatically until the text is submitted to prevent content from being lost; previously entries had to be saved manually. After the text entry submitted for the assignment, the text displays in the assignment page and becomes read-only. ### Submission Confirmation After the student clicks the Submit Assignment button for the submission, the tracker updates to verify the assignment has been submitted. A preview of the submission displays in the assignment page, if available. If multiple files were submitted for the assignment, all files display and can be selected individually for viewing. *Submissions and Previews* ![Submissions and Previews](https://community.canvaslms.com/t5/image/serverpage/image-id/71172iFD658F20FAC3E2F3/image-size/large?v=v2&px=999) ### Comments Comments can be added to the assignment after the assignment has been submitted. Comments can be added and viewed using the View Feedback button. Comments can be added to the assignment even when the assignment has not yet been graded. *User Feedback* ![User Feedback](https://community.canvaslms.com/t5/image/serverpage/image-id/71677iA06362C7529F0B37/image-size/large?v=v2&px=999) ## Grading ### Grading Status Once the assignment has been submitted, the submission workflow tracker indicates the next step is to review feedback from the teacher (if available) and receive a grade. Students can reply to comments using the View Feedback button within the assignment. When a new comment has been received for the submission, an indicator displays the number of new comments for the student to view. Additionally, the feedback sidebar opens by default and only needs to be opened if the sidebar is closed. *Graded Submission with Feedback* ![Graded Submission with Feedback](https://community.canvaslms.com/t5/image/serverpage/image-id/71174i18FFC2F3F7CC3305/image-size/large?v=v2&px=999) Feedback can also be viewed from the Grades page. When a new comment has been received for the submission, an indicator in the Grades Course Navigation Menu displays the number of updates for the student to view. #### Offline Score When a student receives a grade on an assignment without a submission, the assignment displays an Offline Score field, indicating a score has been given without the assignment being submitted. The page also displays how many attempts are allowed. Additionally, the submission workflow tracker displays the Review Feedback prompt. The assignment footer displays a Submit Assignment button that can be enabled if the student provided some content to submit. *Offline Score* ![Offline Score](https://community.canvaslms.com/t5/image/serverpage/image-id/71678iF714ED36C8902FFE/image-size/large?v=v2&px=999) #### Comments When student assignment enhancements are enabled for a course, SpeedGrader displays comments based on the submission attempt. Any replies to comments are also displayed to students within the attempt that was viewed by the teacher. Submission comments are paginated after 20 comments. *Comments for this Attempt Header* ![Comments for this Attempt Header](https://community.canvaslms.com/t5/image/serverpage/image-id/71175i362603EC0561D4A4/image-size/medium?v=v2&px=400) ## Multiple Attempts Additional attempts, if allowed, can be submitted before or after the previous attempt has been graded. If the assignment allows students to submit additional attempts, a new attempt can be created by clicking the Try Again button in the assignment footer. For assignments that contain multiple submission types, Canvas will automatically select the previously used submission type. Any comments added to the attempt are retained with the attempt. Once a new attempt has been created, the footer displays a Cancel Attempt button in case the student no longer wants to submit a revised assignment file. If the student has selected any content for the submission before canceling the attempt, the page displays a confirmation dialog confirming the student wants to cancel their attempt. Canceling the attempt returns the student to the previously submitted attempt. *Attempt 2* ![Attempt 2](https://community.canvaslms.com/t5/image/serverpage/image-id/77418iEB0A25D4E5EC4D0B/image-size/large?v=v2&px=999) Previous attempts can be accessed via the Attempt drop-down menu. *Attempt Menu* ![Attempt Menu](https://community.canvaslms.com/t5/image/serverpage/image-id/71176i08B34A7DB86295A2/image-size/medium?v=v2&px=400) For additional attempts, comments cannot be added to the submission until the attempt has been completed. ![Additional Attempts Message for Comments](https://community.canvaslms.com/t5/image/serverpage/image-id/75841iD1389A9F86711867/image-size/medium?v=v2&px=400) *Additional Attempts Message for Comments* Click here and learn how to [View Graded Assignments Using Assignment Enhancements](https://kb.conroeisd.net/kb/canvas-view-graded-assignment-using-assignment-enhancements.md). *** ** * ** *** ![:info:](https://kb.conroeisd.net/__attachments/a_8437e7525260b2c162654fdefc971f511f0b9192093c9cf38c8b797a8abad3fc/atlassian-info?cb=feab5cd71111204d6b52545f3027dd0c) Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Canvas Before School Starts Housekeeping Tips ![:info:](https://kb.conroeisd.net/__attachments/a_8437e7525260b2c162654fdefc971f511f0b9192093c9cf38c8b797a8abad3fc/atlassian-info?cb=feab5cd71111204d6b52545f3027dd0c) **These are Before School Starts Housekeeping Tips, do not forget to take a look at** [**End-of-Year**](https://kb.conroeisd.net/kb/canvas-end-of-year-housekeeping-tips.md)**and** [**Summer**](https://kb.conroeisd.net/kb/canvas-summer-housekeeping-tips.md)**Housekeeping Tips.** Before school starts you will see your new "live courses" (District created courses) which are built off of your eSchool (TAC) schedule. Students will not be loaded until the first day of school. Before School Starts Housekeeping Tips: * Start[importing](https://kb.conroeisd.net/kb/importing-course-content.md)/[creating](https://kb.conroeisd.net/kb/adding-an-assignment-in-your-course.md) content in your "live course". * You can use the [Rename/Crosslist Tool](https://kb.conroeisd.net/kb/cross-list-rename-canvas-courses-tool.md) to cross-list (combine) course or to rename your course. * Do not forget to publish your course content and your course, students will not be able to access content or course if it is not published. ![image-20240327-165951.png](https://kb.conroeisd.net/__attachments/a_1f853c32f2a0dafc299f0cf46b1515540a48690d18cac8a8ad583bcfd463562f/image-20240327-165951.png?cb=8cc8991e332dfbe9e0ee9fbd2f02d356) * Review your Account Notifications which apply to all courses. You can also setup individual [notifications for an individual course;](https://kb.conroeisd.net/kb/view-and-manage-your-course-notifications.md)this will override account level notifications. Take a look at [End-of-Year](https://kb.conroeisd.net/kb/canvas-end-of-year-housekeeping-tips.md) and [Summer](https://kb.conroeisd.net/kb/canvas-summer-housekeeping-tips.md) Housekeeping Tips. *** ** * ** *** Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help.md) for further assistance. --- language: "en" --- # Canvas Commons Textbooks * [Espanol Santillana](https://kb.conroeisd.net/kb/espanol-santillana.md) *** ** * ** *** Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help) for further assistance. --- language: "en" --- # Canvas End-of-Year Housekeeping Tips ![:info:](https://kb.conroeisd.net/__attachments/a_8437e7525260b2c162654fdefc971f511f0b9192093c9cf38c8b797a8abad3fc/atlassian-info?cb=feab5cd71111204d6b52545f3027dd0c) **These are End-of-Year Tips, do not forget to take a look at** [**Summer**](https://kb.conroeisd.net/kb/canvas-summer-housekeeping-tips.md)**and** [**Before School Starts**](https://kb.conroeisd.net/kb/canvas-before-school-starts-housekeeping-tips.md)**tips.** 📚 ## **Manually Created Courses Tips for Before School Ends** * Delete old manually created course(s) you do not wish to keep. Open the course you want to delete, click **Settings** \>**Delete this Course** ![image-20240324-014728.png](https://kb.conroeisd.net/__attachments/a_344f3fe8e7f73497af8ccd44994f3ae98b1a094e9a13bfaf86e2e001a8e01785/image-20240324-014728.png?cb=b566077554b96c964aa3b1170b8c1c0d) **CAUTION: If there is more than one teacher in the course, and it's deleted, all users loose the course.** * Clean out the "People" page by adding or removing users from your manually created course. Click **People** \>Click ![image-20240324-020159.png](https://kb.conroeisd.net/__attachments/a_a6a5aba400b0e3c64c1e29e55c5949d34554f10e146e9f2bfc9b2d289c7665c2/image-20240324-020159.png?cb=01377b49b7f819d116498bf2a5762b29) icon at the end of the name\>select **Remove From Course** ![image-20240324-020029.png](https://kb.conroeisd.net/__attachments/a_f5d141e054658667a1a6e0a31131b35850d15e7b47e96b202bfe71a610adb90f/image-20240324-020029.png?cb=d6ef75d7c72afd46636e709fb6be383f) Manual Courses with term "2x-2x Manual" will automatically conclude on at the end of the school year. Users enrolled in a concluded course will have a "view-only" access to the content. Teachers will always have the ability to [copy/impor](https://kb.conroeisd.net/kb/importing-course-content.md)t content from a concluded course. 📚 ### **District Course Tips for After School Ends** District Created courses are built based on your TAC/eSchool Schedule and are considered "Live Courses". District Courses courses will automatically conclude on at the end of the school year. Users enrolled in a concluded course will have a "view-only" access to the content. Teachers will always have the ability to [copy/import](https://kb.conroeisd.net/kb/importing-course-content.md) content from a concluded course. * If you are enrolled in a course that you are not the teacher in and no longer need access to the course, you need to email the course's teacher to have them remove you. * If you self-enrolled in the course you will have the "**Drop This Course**" option on the course's home page. ![image-20240324-021710.png](https://kb.conroeisd.net/__attachments/a_038bcd2c5139ce7de9cf11833132fabdf778d7069c1e81b0a2861b02106cb924/image-20240324-021710.png?cb=25b5751bf41edc92a55d474c6a80f53a) Take a look at [Summer](https://kb.conroeisd.net/kb/canvas-summer-housekeeping-tips.md) and [Before School Starts Housekeeping Tips](https://kb.conroeisd.net/kb/canvas-before-school-starts-housekeeping-tips.md). *** ** * ** *** Still have questions? [**Visit the Additional Help section**](https://kb.conroeisd.net/kb/need-additional-help.md) for further assistance. 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