How to request Assets get added or bulk updated to Incident IQ (Campus Techs Only)
While all new assets received by your campus should automatically be in Incident IQ (IIQ), you may occasionally find items that are missing. You can also use this process if you need help bulk-updating the rooms for multiple assets, or if you need to properly assign student devices (like iPads or Chromebooks) to specific carts or cabinets.
A Microsoft Teams Chat specifically for the workflow described below called Campus Technology Contacts: Add or Update Assets to IIQ has been shared with all Campus Techs.
This workflow is strictly for Campus Techs ONLY. Only Campus Techs are authorized to request these additions or bulk updates for a campus.
Phase 1: Prepare the Asset Spreadsheet
Step 1: Copy the Google Sheet Template
Click the provided link to open the Please Add or Update Assets in IIQ Google Sheet. When prompted, click Make a Copy to create an editable version in your own Google Drive.
Step 2: Rename the File
Change the title of your newly copied spreadsheet to include your campus name to School Name: Please Add or Update Assets in IIQ
Example: "Grand Oaks High School: Please Add or Update Assets in IIQ"
Step 3: Fill Out the Asset Data
Enter the information for all the assets you need added or updated.
Required Fields: You must include the Asset Tag, Serial Number, Model, Room, and Location.
Carts and Cabinets: If the assets are iPads or Chromebooks that belong to a cart or cabinet, use the additional fields on the spreadsheet to provide that specific Cart/Cabinet info.
Step 4: Download as a CSV
Once all the assets are listed on the spreadsheet, you must download the file. Go to File > Download and select Comma Separated Values (.csv).
Phase 2: Submit Your Request in Teams
All requests must be submitted through a specific Microsoft Teams chat that has been shared with all Campus Techs.
Step 5: Open the Teams Chat
Open Microsoft Teams and navigate to the chat named: "Campus Technology Contacts: Add or Update Assets to IIQ".
Step 6: Attach the CSV File
Click the + (plus) sign next to the message typing area.
Click Attach File.
Select Upload from this device.
Step 7: Upload Your Spreadsheet
Navigate to your computer's Downloads folder, click on the CSV file you just downloaded, and click Open.
Step 8: Send the Request
Type a quick message explaining what you need (e.g., "Please add these missing Chromebooks" or "Need to bulk update these iPads to Cart 4") and click Send.
Success!
You have successfully requested that assets be added or updated in Incident IQ. The District Asset team will process the spreadsheet and update the system.
Still have questions? Visit the Additional Help section for further assistance.