Incident IQ

Incident IQ is the district’s new official platform for submitting, managing, and resolving technology support requests. Whether you're reporting a broken device, requesting help with software, or needing assistance with network issues.

Getting Started

Welcome to Incident IQ – Our New Help Desk System

Logging into Incident IQ

Dashboard Overview

Claiming a Room (Teachers Only)

How to Submit a Ticket on an Asset

Working Tickets (Internal Staff)

Starting a Ticket

System Rules That Affect All Tickets

Confirming or Changing the Issue

Resolution Actions

Using Comments & Timeline

Resolving a Ticket

Managing Ticket Followers

Changing Requestor Information

Assigning/Reassign a Ticket to a Team

Additional Ticket Options

Using the Incident IQ Mobile App

How to Install and Login to the Incident IQ Mobile App

Performing an audit using the incident IQ Mobile App

Performing an audit using the Scan More Feature in the incident IQ Mobile App

Using Scan More to update cart info for Chromebooks using the Incident IQ Mobile App

Audits & Asset Management (Campus Techs)

Performing an audit: What assets do I audit?

Performing an audit: Bulk Actions Set Info

Performing an audit: Bulk Actions Verify Assets

Performing an audit: Bulk Action Move Assets

Performing an audit: Rapid Scanning

Viewing asset details using Asset Explorer

Viewing all assets in a room using a Managed View