Working Tickets (Access Based Roles) (Campus Technology Contacts)
This section outlines the tools and processes available to staff with permission to manage and resolve support tickets in Incident IQ.
Access to these features is based on assigned permission levels. If you need access to work tickets and don’t currently have it, please contact your campus technician for assistance.
This guide will help you understand how to manage tickets, communicate with requestors, and follow district protocols effectively.
Beginning to Work a Ticket (Starting a Ticket)
Workflow (Rules) That Affect All Tickets
Confirming or Changing the Issue
Shortcuts & Knowledge Base Articles
Changing Requestor Information
Assigning/Reassign a Ticket to a Team