Managing Ticket Followers

Followers in Incident IQ are users who receive updates about a ticket’s progress. You can view, add, or remove followers as needed, including both internal staff and external recipients.

Viewing Followers

To see who is following a ticket:

1. Open the ticket

2. Click the Followers tab (next to the Timeline tab)

This will show a list of all users currently receiving updates for that ticket.

Adding a Follower

To add someone as a follower:

1. In the Followers tab, click the dropdown below the current follower list

2. Begin typing the user's name

3. Click the ➕ (plus icon) to add them

You can also add external email addresses here. These recipients will receive ticket update notifications via email but won’t have access to the ticket interface.

Still have questions? Visit the Additional Help section for further assistance.