Managing Ticket Followers

Followers in Incident IQ are users who receive updates about a ticket’s progress. You can view, add, or remove followers as needed, including both internal staff and external recipients.

Viewing Followers

To see who is following a ticket:

1. Open the ticket

2. Click the Followers tab (next to the Timeline tab)

This will show a list of all users currently receiving updates for that ticket.

Adding a Follower

To add someone as a follower:

1. In the Followers tab, click the dropdown below the current follower list

2. Begin typing the user's name

3. Click the ➕ (plus icon) to add them

You can also add external email addresses here. These recipients will receive ticket update notifications via email but won’t have access to the ticket interface.