MFA Updating-New Phone or Number, Change MFA option
Employees can add or change Multi-factor and Recovery options at any time in Settings once logged into their SSO.
Choose one option: (see examples a,b,c). If locked out of your SSO Click Here.
Click your profile in the upper right-hand corner, your profile should be set to Staff-2FA (secure/relaxed), then click Settings. If it’s on Group, select Staff-2FA Secure and your apps will reload. Go back to Profile, click Settings, choose Security.
DO NOT SCAN THE QR CODE WITH YOUR PHONE’S CAMERA. Open the already downloaded Google Authenticator app on your new device. This app cannot be transferred from your old phone. Delete if needed the transferred app, and DOWNLOAD NEW GA APP. (Click on Get Started, then under the preloaded email address click, Use Authenticator Without an Account then the Plus symbol to open the scanner, click “Allow camera” to let the app scan the QR code.)
For multifactor (MFA) options, locate “Security”
Mobile Authenticator (Mobile) users who have access to their SSO can add a new phone or device under “Security”. (If a saved device has exceeded 30 days and the user does not have access to the SSO, contact the Help Desk for assistance.)
Select Mobile and click configure.
This is the only authenticator app approved for use by Conroe ISD.
Click Reset Authenticator. Scan your new QR code with app only, (DO NOT use your phone’s camera) enter your verification code, and click Save.
b. Mobile SMS (text message) users can delete and update phone numbers in BOTH “Recovery” and “Security”
Delete old phone number and add new number. Click Save. Your phone will receive a text message. Enter the code under Verification Code; then click submit.
c. Image users (this option is not available to all users) can click the current image for a full display of images, or those who wish to change their current MFA option to Image, if it is available to them.
**If you do not have your PW autosaved and cannot login to your SSO, please contact the Help Desk for assistance. help@conroeisde.net Please give them specific information, screenshots if available, and always include your CISD Username and 6-digit EIN.