Parent & Guardian Support Options
To ensure your inquiry is addressed by the correct department, please determine the nature of your request below. The Technology Help Desk manages technical account access and devices, while Campus Registrars manage student data, enrollment, and class schedules.
Support Hours: Monday – Friday: 7:30 AM – 4:30 PM (School Days)
Who do I contact?
Please review the routing table below. The Technology Help Desk does not have access to Registration, Enrollment, or Class Schedule data.
If you need help with... | Who to Contact… |
Registration & Enrollment | Campus Registrar |
Home Access Center (HAC) (Login issues, Grades, Schedules) | Campus Registrar |
Student Linking | Campus Registrar |
ROOMS App | Email: |
Technical Support (Student Passwords, Device Repair) | Help Desk Support (See below) |
Contacting Help Desk Support
For technical issues managed by the District. Use this option for assistance with Student Passwords, Student SSO access, or other related issues.
Email:
help@conroeisd.netPhone: 936-709-7658
Queue Efficiency: Please submit your request via Email OR Phone, but not both. Using a single channel ensures your request keeps its priority place in the queue.
Response Expectation: Your request will be converted into an Incident IQ ticket. A technician will reply via email to the address you provided. Please check your spam or junk folder for these updates.
Information Checklist: To expedite identity verification and account location, please include the following details:
[ ] Your Full Name
[ ] Student's Full Name
[ ] Student ID Number (6 Digits)
[ ] Campus Name
[ ] Brief description of the problem