Dashboard Overview

This guide provides a brief overview of the main sections within the Incident IQ dashboard, including how to navigate tickets, access assets, use global search, and manage your profile and settings.

Left Navigation Bar

From the left-hand navigation menu, you can:

• Click New Ticket to submit a help request

• View All Tickets (open and closed)

• Manage your Assigned Assets

• Access your district's Knowledge Base

Recent Tickets

This section shows your most recently submitted tickets. Click a ticket title to view full details.

• Tickets requiring your action will be highlighted in yellow and labeled as Waiting for your response.

Using Global Search

Use the Search icon at the top of the dashboard to look up:

• Tickets

• Assets (by asset tag or serial number)

Important: Visibility of certain tickets, assets, or users depends on your permission level set by the district.

Accessing Help Resources

Click the Help button at the top right to open the support sidebar, where you can access:

• Incident IQ Community – FAQs and guides

• Incident IQ Academy – Tutorials and how-to videos

• iiQ Support – For technical issues with the Incident IQ platform

User Profile & Notifications

Click your name in the top right corner to access:

• Your User Profile

• Notification Settings (email alerts, ticket updates, etc.)

• Claim your room

Tip: You can update your contact info, change preferences, and manage how you’re notified about tickets here.