How to Submit a Non-Device / Non-Asset Ticket

Use this guide when your issue does not involve a specific device or room asset. Examples include software access problems, network or Wi-Fi issues, and security or building access requests.

Steps

1. Start a New Ticket

• From your Incident IQ Dashboard, click + New Ticket.

2. Select a Ticket Category

• Choose the category that best matches your issue.

• Common non-device categories include:

  • Software & Online Systems

  • Network / Wi-Fi

  • Security and Building Access

3. Select the Specific System or Software

• From the list, choose the system or software related to your issue.

• Example: Canvas LMS

4. Select a Subcategory (if applicable)

• Choose the area within the system that your issue relates to.

• Example: Course

5. Choose the Issue Type

• Select the issue that most closely matches your problem.

• Many categories include an “Issue Not Listed” option. Use it only if no listed option applies.

6. Describe Your Issue

• Enter a clear and detailed description in the text box.

• Complete all required fields marked with a red asterisk (*) before submitting.

  

7. Review and Submit

• Double-check your information, then click Submit Ticket.

• Your request will be sent to the appropriate team for resolution.