Welcome to Incident IQ – Our New Help Desk System

What is Incident IQ?

Incident IQ is our new, user-friendly platform for submitting and managing technology support requests. It is replacing the Eduphoria HelpDesk system. All staff will now use Incident IQ to request help and report issues.

What Can You Do in Incident IQ?

You’ll use Incident IQ to:

• Submit Help Desk Tickets for:

  • Technology issues

  • Hardware problems (like Chromebooks, laptops, printers)

  • Software and Applications

• Report Issues with District Assets

  • Devices assigned to you

Important Changes

• Eduphoria HelpDesk is being retired. You should no longer submit new tickets through Eduphoria.

• Incident IQ is now the official system for all technology-related support and asset tracking.