Who Can Help & What Form to Submit
All employees can submit an Eduphoria Help Desk Ticket or Formspace Request to resolve technical or Access issues.
If your Campus Tech cannot fix, they should Re-assign tickets to District Network Tech.(** Assign to District Tech)
Devices/Network Issues
Technical Device Issues - Employee should Submit an Eduphoria Help Desk ticket under Device Category, and Type. Printers, projectors, computers & attached devices, etc. .**
Wi-fi Issues -Employee should submit an Eduphoria Help Desk ticket > Wireless Network Issues **
Technology Setup - Campus Tech or District Tech - Eduphoria Help Desk ticket > Computing Devices. Including peripherals, and Apple TVs, iPads, etc.
Ordering More Devices - Ask your Campus Administrator.
Logins/Program Contacts
SSO Login Issues: Locked Out/Reset Password/MFA Image(student)
Employee - Use the “Help I Forgot My Password” link from the SSO Login page using Chrome or Edge.
Student - Only Teachers of Record can use the Backpack Icon on their SSO to set temporary PWs for students in grades 5-12.
Student MFA Image Reset - Student MFA Reset-ClassLink
UKG/Kronos - Ask Campus Administrator. This employee varies depending on campus.
Who is the Campus Tech - Ask Campus Administrator. This employee varies depending on campus.
When to contact a District Tech Coach - Questions about programs or software usage, Class Instruction. NOT for login or technical issues.
Apps/Software
Software Issues - Eduphoria Help Desk ticket: - Computing Devices > Software
Campus Learning Programs - Campus Coaches. Anyone can submit an “Instructional Software Review form” in Eduphoria Formspace.
New Learning Software - “Reviewed Software List” app in SSO. Then check with Campus Coach, Librarians, Campus Administrator. Eduphoria Formspace Request > Instructional Software Review.
Employee Program Access - See available Program Request Forms in Eduphoria Formspace.
Websites/Blocked - Eduphoria Help Desk ticket > Website Block/Unblock