Change Status of Technology Being Recycled to EOL
Follow this guide to learn how changing the status of old technology to its corresponding "End of Life" (EOL) status will automatically move those assets to your Recycling/End of Life room.
Important: The Technology Recycling Workflow Please be sure to follow the Technology Recycling Steps in this exact order:
Change Status of Technology Being Recycled to EOL (You are here)
How to Change Assets to EOL Status
Step 1: Log In
Log into Incident IQ.
Step 2: Rapid Scan and Select All
Start scanning the old devices you are recycling using a barcode scanner. A Rapid Scan list will start building automatically in Incident IQ.
Once you have scanned the batch, click the Select All checkbox to select all the assets on your list.
Step 3: Change Status
Click the Change Status button to bulk change the status of all the selected assets on your list.
Step 4: Select the Correct EOL Status
Select the specific EOL Status that corresponds to the type of device you are recycling. Please use the following guide:
Device Type | EOL Status to Select |
|---|---|
Chromebooks | EOL Chromebook Being Recycled |
iPads | EOL iPad Being Recycled |
Non-Student Device Tech | Non-Student Device Tech Being Recycled |
Example: If you are recycling a batch of Chromebooks, you will change the status to "EOL Chromebook Being Recycled."
What Happens Next?
System Note: This EOL room functions similarly to the "Gone" room in TipWeb, but without the need to manually add the assets to it. Changing the status of the old assets to their corresponding EOL status will automatically move them to your Recycling/End of Life room in Incident IQ!
Next Steps in the Recycling Process
Now that your assets are properly tagged and moved, you must prepare your documentation for pickup.
First, learn how to Create a Custom View of your EOL Recycling Room.
Next, learn How to export your EOL Custom View as an Excel file. (This Excel file will be uploaded to the ticket you submit).
Finally, learn how to Submit a Technology Recycling Ticket so that your Network Tech can come and pick up your old tech.
Still have questions? Visit the Additional Help section for further assistance.