Employee Support Options
The following support channels are dedicated to Conroe ISD employees requiring technical intervention. If you have reviewed the available self-help resources and require further assistance, please select the method below that best aligns with your current system access.
Support Hours: Monday – Friday: 7:30 AM – 4:30 PM (School Days)
Commonly Reported Issues
Many support requests can be resolved instantly without submitting a ticket. Please check the topics below to see if a guide is available for your issue.
My Account is Locked / "Contact Technology" Error (Note: Most lockouts resolve automatically after 15 minutes. Please wait before attempting to log in again.)
Select Your Support Method
Option 1: Users WITH SSO Access
(Fastest Resolution Method)
Use this option if you can successfully log in to your SSO Dashboard.
Instructions: Please access the Incident IQ application located within your SSO portal to submit your request.
How to Submit a Ticket in Incident IQ (Click here for instructions on locating the app and selecting the correct category.)
Why use the Incident IQ Portal?
Direct Routing: Tickets go immediately to the correct person when submitted.
Real-Time Tracking: View status and notes instantly.
Automated Processing: Bypasses the manual email intake queue.
Option 2: Users LOCKED OUT of SSO
(Email or Phone Support)
Use this option only if you are unable to access the SSO Portal.
Email:
help@conroeisd.netPhone: 936-709-7658
Efficiency Note: Please use ONE method (Email OR Phone). Submitting duplicate requests for the same issue requires manual merging and may delay resolution.
How We Process Your Request:
Ticket Generation: All voicemails and emails are automatically transcribed into Incident IQ tickets.
Response Method: We reply via email to create a documented history.
Where to check: Please monitor both your Work Email and/or Personal Email. If you are locked out, we will use your Personal Email for communication.
Security Verification Checklist: In alignment with District initiatives, we must verify your identity. Please include the following details in your email or voicemail:
[ ] Full Name
[ ] Employee ID (6 Digits)
[ ] Current Personal Email (Required for lockout assistance)
[ ] Description of error