Frequently Asked Questions-FAQs for Employees

• My password is not working on the employee domain or the SSO, what should I do?

• I’m unable to connect my district issued device to our campus WiFi.

• I’m a Substitute having trouble logging into SSO

If you need your CISD SSO Username or EIN, Email, substitutes@conroeisd.net for assistance.

• I got a new phone or phone number, what should I do? 

• I have a new Phone and my Google Authenticator is not working

• How do I change my password or recovery options in SSO?

• I don't have access to one of my SSO apps. How do I request access? 

• I’m a Teacher, how do I reset my student’s SSO PW?

• I’m a Teacher, how do I clear my student’s 2FA Image?

• How do I print ClassLink Quick Cards?

• I'm having trouble with Canvas. How can I get help?

• I’m having trouble in Eduphoria. How Can I get Help?

• I cannot log into my CISD email. What can I do?

• CISD Employee Directory/Phone List (Available through the SSO)

• I’m having trouble with my CISD issued device, what should I do? 

• How do I assist a student/employee having Google Drive Issues? 

Many other questions can be answered by using the “Search Tool” available on the Conroe ISD Website, or selecting “EXPLORE” for a full directory menu and by using the “Translate” tool.