Working Tickets (Internal Staff)
This section is your guide to working and managing support tickets within Incident IQ as an internal staff member.
Whether you're a campus technician, IT specialist, or part of another support team, this resource will walk you through the tools and processes you'll use to resolve tickets efficiently, stay in communication with requestors, and follow district procedures.
System Rules That Affect All Tickets
Confirming or Changing the Issue
Changing Requestor Information