Need Assistance with Eduphoria?

Overview

If you need assistance with Eduphoria, please submit a ticket through Incident IQ. Follow the steps below to ensure your request is routed correctly.

Steps

1. Access Incident IQ

   • Search for “Incident IQ” in your SSO (Single Sign-On) portal.

   • Open the Incident IQ application.

2. Submit a New Ticket

   • Click on + New Ticket on the left-hand menu.

3. Select the Appropriate Category

   • Choose Software / Online Systems as the ticket category.

4. Choose Eduphoria Module

   • Find Eduphoria and the specific Eduphoria module you need help with (e.g., Aware, Strive, or Profile).

   • Select the Issue Category that is most closely aligned with what you are requiring assistance with,

If you are unsure which module to select, describe your issue in the ticket details.

5. Complete and Submit the Ticket

   • Fill in all required fields with details about your issue or request.

   • When finished, click Submit Ticket.

Providing detailed information in your ticket will help resolve your issue more quickly. (Example: Name and/or ID of user experiencing the problem, the name of the test, steps taken to try and resolve the issue etc.)