Conroe ISD Knowledge Base
Conroe ISD Knowledge Base
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Need Assistance with Eduphoria?

If you need assistance with Eduphoria, please submit a ticket through Incident IQ. Follow the steps below to ensure your request is routed correctly.

Steps

  1. Access Incident IQ

    • Search for “Incident IQ” in your SSO (Single Sign-On) portal.

    • Open the Incident IQ application.

conroe isd sso portal with search for incident iq and app icons

  1. Submit a New Ticket

    • Click on + New Ticket on the left-hand menu. This button is located at the top of the navigation panel.

dashboard with new ticket button highlighted by arrow

  1. Select the Appropriate Category

    • Choose Software / Online Systems as the ticket category. This option is labeled with a cloud icon.

icket category selection screen showing devices hardware software online systems network wifi security and building access

  1. Choose Eduphoria Module

    • Find Eduphoria and the specific Eduphoria module you need help with. Each module is labeled by name. (e.g., Aware, Strive, or Profile).

    • Select the Issue Category that is most closely aligned with what you are requiring assistance with,

If you are unsure which module to select, describe your issue in the ticket details.

software selection screen with adobe creative cloud eduphoria profile eduphoria strive microsoft outlook microsoft teams zoom follett destiny follett resource manager instructure learnplatform overdrive sora

  1. Complete and Submit the Ticket

    • Fill in all required fields with details about your issue or request.

    • When finished, click the Submit Ticket button at the bottom right of the form.

Providing detailed information in your ticket will help resolve your issue more quickly. (Example: Name and/or ID of user experiencing the problem, the name of the test, steps taken to try and resolve the issue etc.)

submit ticket button with arrow pointing to it

Still have questions? Visit the Additional Help section for further assistance.