How to Reset Your SSO Password
This guide explains how to reset your ClassLink Single Sign-On (SSO) password if you have forgotten it or if it has expired. (90 days)
If you have failed to log in 5 times, your account is locked for 15 minutes. Please wait for this time to expire before attempting to reset your password.
Instructions for Password Reset
1. Prepare Your Device
If using a district computer, please ensure the domain is set to Employees.
If using a phone, please open a web browser (like Chrome). Please avoid using the ClassLink App, as the district does not provide the required School Code.
2. Access the SSO
Go to the ClassLink login page: https://sso.conroeisd.net.
Select Help I Forgot My Password.
3. Verify Your Identity
Enter your Username.
Select the Checkmark button.
4. Enter Verification Code
Select your preferred recovery method: SMS (Text) or Email.
Retrieve the code sent to your phone or email.
Enter the code into the box on the screen.
SMS or Email option
Code sent via SMS
Code sent via Personal Email
5. Create a New Password
Enter a new password that meets the following requirements:
It must be 10 characters or more.
It must not contain 3 or more repetitive or sequential characters (e.g., avoid "abc", "123", "ccc").
6. Log In with New Password
Once you see the "Password successfully reset" message, select Go Back to Login Page.
Enter your username and your new password.
Complete the Multi-Factor Authentication (MFA) using your Text, Google Authenticator, or Image.
7. Update Other Devices
Please manually update your new password on any other devices (like phones or tablets) where you are logged in. The system will not update them automatically.
Troubleshooting
Reset Not Working on iPhone
If you use Safari on a phone to reset your password, it may not link correctly to your account. If you see a "successfully reset" message but cannot log in, please try the process again using a different browser or a computer.
Password Not Working on Other Devices
New passwords do not update automatically on other devices or phones. Please manually update your password on every device you use for ClassLink.
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