Substitute Frequently Asked Questions

I cannot log in to Frontline or I'm having issues with Frontline.

Issues regarding Frontline access are managed by the Substitute Office.

Please contact the Substitute Office directly for assistance. The sub office can be reached by calling 936-709-7859 or email substitutes@conroeisd.net

I need my SSO Username or Employee ID (EIN)

You are trying to log in to the District systems, but you do not know your CISD SSO Username or your Employee Identification Number (EIN).

Access to these specific account details is handled by our Substitute Office.

I am locked out of my account (Too many failed attempts)

For your security, the system temporarily locks accounts after several incorrect password attempts.

How to Resolve:

Close your browser immediately.
Wait 15 minutes. The system will automatically unlock your account after this time passes.
Please Note: Attempting to log in again before the 15 minutes are up will reset the timer, so it is best to step away for a moment.

View the full guide: Locked Out of ClassLink (SSO): How to Regain Access

How do I reset or change my password?

If you have forgotten your password or it has expired, you can create a new one immediately.

How to Resolve:

Go to the ClassLink login page.
Click the link labeled "Help, I Forgot My Password" located below the login box.
Enter your username and follow the prompts to create your new password.
Important Step: Immediately after changing your password, it is best to log out of all devices and log back in with your updated password to prevent any lock outs from occuring.

View the full guide: How to Reset Your SSO Password

I have a new phone and my Google codes aren't working

Your login codes (MFA) are stored on your old phone and do not transfer automatically to new devices.

How to Resolve:

Self-Service: When logging in, click the link that says "Try another method." You can choose to receive a code via text or email. Once logged in, go to your Settings to add your new phone.
Help Desk: If you cannot log in at all, please submit a ticket in Incident IQ under Software/Online Systems, ClassLink SSO, and select the correct category and mention that you have a new device.

View the full guide: How to Update Your MFA Settings (New Phone, Number, or Method)

Need additional help? Click here for further assistance.