Working an Incident IQ Ticket - Full Guides

This section provides step-by-step instructions for handling tickets in Incident IQ from start to finish.
If you’ve already reviewed the Quick Guide, these pages give you the in-depth guidance, screenshots, and examples you need to correctly manage tickets.

Available Guides

• [Beginning to Work a Ticket (Starting a Ticket)]

• [Changing Requestor Information]

• [Confirming or Changing the Issue]

• [Using Comments & Timeline]

• [Shortcuts & Knowledge Base Articles]

• [Managing Ticket Followers]

• [Assigning/Reassign a Ticket to a Team]

• [Resolution Actions]

• [Additional Ticket Options]

• [Resolving a Ticket]

How to Use This Section

• Start with the Quick Guide for an overview.

• Use these Full Guides for detailed steps when you need more than the basics.

• Each guide includes explanations, screenshots, and examples to help avoid common mistakes.