How to Request Room Additions, Changes, or Removals in Incident IQ

This guide explains how Campus Technology Contacts or some users with Agent access can request room additions, name changes, or room removals in Incident IQ. Keeping campus room databases accurate ensures assets are assigned to the correct physical spaces and support tickets are routed properly.

How to Submit the Request Form

Step 1: Navigate to the Request Form

1. Open Incident IQ from your SSO.

Some users can see this ticket option on your Incident IQ dashboard. Select Add/Update Rooms in Incident IQ.

1. Click the + New Ticket button in the top navigation bar.

2. Select User Accounts/Access Requests from the request categories.

3. Select Incident IQ Database Updates.

4. Choose Add, Change, or Remove Rooms.

Step 2: Select Your Request Type

On the form, locate the question "What type of change are you requesting for the room(s)?" and check all options that apply:

• Add new room(s) — For adding new physical spaces to a campus.

• Update / Change existing room details — For changing room numbers, functional types, or descriptions.

• Remove / Decommission room(s) — For rooms no longer in use or needing deletion.

Step 3: Download and Open the Template

1. Locate the Room Excel Template Instructions & Color Guide box on the ticket page.

2. Click the blue Download the Master Room Template Here button.

3. Open the file in Microsoft Excel and click the yellow Enable Editing bar at the top.

Step 4: Fill Out the Master Template

The Excel template contains two tabs at the bottom:

Tab 1: Room Updates Template

Enter data starting on Row 2 (Row 1 is a placeholder example).

• Column A — Room Number(Strictly Required):

  • Enter the identifier only (e.g., 104, B12).

  • DO NOT type words like "Room", "Office", or "Suite".

• Column B — Room Type (Strictly Required):

  • MUST be chosen from the approved list on Tab 2.

• Column C — Location (Strictly Required):

  • Enter the official campus name (e.g., Anderson Elementary).

• Column D — Description (Optional):

  • Provide specific context (e.g., Principal's Office, Robotics Lab).

Tab 2: Approved Room Types

View this tab for valid designations (e.g., Classroom, Office, CTE Lab, Gym, Storage). Unapproved or misspelled types will cause validation failure.

Step 5: Upload and Submit

1. Save your file in .xlsx format.

2. Return to the ticket page and drag your file into the Upload your completed Room Excel Template field.

3. Review your details and click Submit.

Review Process & Rejection Policy

Tickets with invalid or missing data will be placed ON HOLD.

Common reasons for a hold:

• Adding prefixes like "Room" or "Office" in Column A.

• Entering custom room types not listed on Tab 2.

• Missing mandatory fields or invalid campus names.

How to Upload a Corrected File if Your Ticket is Rejected

If your ticket is rejected because the uploaded file needs a correction, follow these steps to provide the updated version:

1. Open your ticket: Navigate to the existing ticket in Incident IQ.

2. Locate the Comment Box: Find the comment section on the ticket screen.

3. Select Browse: Click the Browse option located under the comment box to select and upload your corrected Excel file.

4. Add a Comment: You must type a brief note in the comment box (for example: "Uploaded corrected room file") and then select Add Comment.