This quick guide gets your classroom technology set up and supported for the school year. Please complete these steps in order.
1. Start-of-Year Setup (Required)
Perform these four quick steps as soon as you return to campus:
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Log In: Access Incident IQ via your single sign-on (SSO).
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Claim Your Workspace: Link your profile to your physical room or office so your assigned equipment appears under your account.
If you have any previous rooms listed, please remove those first by selecting the red X next to the location name and room number. This ensures that only your current workspace is assigned to your profile.
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Favorite Your Primary Devices: "Star" your daily devices (PC, interactive display, desk phone) to create quick-access shortcuts.
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Review How to Submit Requests: Generic hardware requests are no longer accepted—tickets must be submitted directly against your assigned devices.
👉 How to Submit a Ticket: Non-Device / General Support
2. Room Audits (Beginning & End of Year)
All campus staff must verify the physical assets in their room at the start and end of the school year. The verification steps are identical for both audits:
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Identify What to Audit: Review the list of devices required for room auditing.
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Perform Your Audit & Verify Assets: Choose the method based on the device you are using:
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I’m using a Desktop / Laptop / Chromebook:
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I’m using a Mobile Device / Tablet:
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3. Helpful Guides & Optional How-Tos
These guides are not required for your initial setup, but they are great references whenever you need additional help
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Submitting for Someone Else: Learn how to log a ticket on behalf of someone else.
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Printing Ticket Details: Need a paper copy or physical work order tag?
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Managing Email Alerts: Customize your notifications to control how and when you get updates on your open tickets.
Still have questions? Visit the Additional Help section for further assistance.